What are the responsibilities and job description for the Front Desk Team Member (PT, Seasonal) position at Horizon Outdoor Hospitality?
Rockwood Marina & RV Park is a welcoming, scenic destination for travelers, boaters, and outdoor enthusiasts. We pride ourselves on creating a friendly, relaxing environment where guests feel at home from the moment they arrive. We are seeking a reliable, friendly, and organized Front Desk Associate to join our team for the busy season. This role is perfect for someone who enjoys working with people, multitasking, and being part of a laid-back, customer-focused environment.
Key Responsibilities:
- Greet guests warmly and provide excellent customer service
- Manage check-ins and check-outs for RV park and marina guests
- Answer phone calls, take reservations, and respond to inquiries
- Handle payments and maintain accurate records
- Provide information about park amenities, local attractions, and marina services
- Assist with general office duties and light housekeeping of front desk area
- Coordinate with maintenance and management teams as needed
We look forward to welcoming someone who enjoys helping others and being part of a great guest experience!
- Must pass background check
- Strong communication and customer service skills
- Basic computer proficiency
- Ability to multitask and stay organized in a fast-paced environment
- Friendly, positive attitude and professional demeanor
- Previous customer service or hospitality experience preferred (but not required)
- Availability to work weekends and holidays
- Competitive pay for all hours worked
- Free or discounted RV site
- Accrued PTO
- Supportive team atmosphere