What are the responsibilities and job description for the Manager of Intake & Provider Relations position at Horizon Home Care & Hospice, Inc.?
At Horizon Home Care & Hospice, hospice nursing is more than a job. It's an opportunity to walk alongside patients and families during one of life's most meaningful times, providing comfort, guidance, and compassionate care when it matters most. As a Hospice Case Manager, also known as a Patient Care Coordinator, you'll build trusted relationships, coordinate care across an interdisciplinary team, and help patients remain comfortable in the place they call home.
We support our hospice nurses with a collaborative team, strong clinical resources, flexibility, and a culture rooted in kindness, respect, and service. If you're looking for a role where your nursing judgment, compassion, and ability to connect with people truly make a difference, we'd love to have you join our team.
What You'll DoAs a Manager of Intake and Provider Relations at Horizon, you will provide executive leadership forreferral development, intake operations, business development, community outreach, and marketing. The role aligns growth strategies with organizational priorities and drives measurable improvement in referral volume, conversion rates, census, revenue, customer service, and market presence.
* Provide leadership and participate in developing and strengthening referral-source relationships to meet established targets for referral volume, conversion rate, and census growth, using monthly referral and market data to prioritize opportunities.
* Lead intake and referral management; measure success against established processing-time, conversion-rate, customer-service, and growth targets.
* Set and monitor referral-response standards; measure success by response times, service-standard compliance, and referral-source satisfaction.
* Partner with the Director of Revenue Cycle to oversee insurance verification and authorization; measure success by turnaround time, accuracy, and authorization approval rates.
* Ensure provider concerns and service issues are escalated and resolved within established timeframes; review trends monthly and implement corrective actions for recurring issues.
* Lead the development, implementation, and ongoing evaluation of annual business development and growth plans aligned with organizational strategic goals, with success measured by achievement of established referral, census, revenue, market growth, and other approved growth objectives.
QualificationsRequired
* Current, valid Registered Nurse (RN) license in good standing in the state of Wisconsin
* Graduate of an accredited school of nursing (BSN)
* Current CPR/BLS certification (American Heart Association Healthcare Provider)
* Valid driver's license, reliable transportation, and adequate auto insurance coverage
* Strong documentation skills with ability to learn electronic medical records systems
* Commitment to hospice philosophy and compassionate, patient- and family-centered end-of-life care
About Horizon
To some people, home is a place. To others, it's a feeling.
To us, it's whatever our patients need it to be, wherever they are. Horizon has been a trusted presence in the Milwaukee community since 1990. We're a nonprofit organization with 400 employees and 150 volunteers, proudly serving more than 2,500 patients and families across Southeastern Wisconsin. We're the second-largest full-service home care and hospice agency in the state. Our services span the full continuum of care - hospice, home care, palliative care, elder care, Meals on Wheels, and grief support - so our teams get to do meaningful, wide-ranging work every single day. We've been recognized as a Top Workplace nine times, not because we nominated ourselves, but because our people said so. That's something we're genuinely proud of. Our culture is built on five values: Accountability, Integrity, Service Excellence, Innovation, and Collaboration. They're not just words on a wall - they show up in the way we treat patients, support our staff, and show up for the communities we serve. If you value kindness, real teamwork, and work that leaves you feeling like it mattered, you'll fit right in here.
Horizon Home Care and Hospice, Inc. is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their race, color, religion, sex, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an affirmative action program through which we take good faith efforts to recruit, hire and advance in employment qualified minorities, women, persons with disabilities, Vietnam era veterans, and other protected veterans.