What are the responsibilities and job description for the Post Retail Manager position at Horizon Goodwill Industries?
Job Summary
Provides leadership that maximizes the efficiency of Horizon Goodwill Donated Goods' retail supply chain, logistics, sustainability, and aftermarket operations. Areas of responsibility include inventory and processing centers, sales/disposition of aftermarket products, including outlets, recycling, salvage, and waste channels. Works with senior retail leadership team to develop and guide strategic direction, sustainability initiatives, and tactical plans. Operates effectively across functional boundaries while building and sustaining external and internal relationships.
Essential Functions
- Production Facilities:
- Oversee responsible handling of donated goods in production facilities and/or warehouses.
- Ensure compliance with safety, quality, and efficiency standards.
- Manage production schedules, inventory, and labor/planning allocation.
- Implement continuous improvement initiatives.
- Outlet (Retail Operations):
- Drive retail performance and customer experience.
- Manage staffing, merchandising, and sales strategies.
- Monitor KPI’s: revenue, production, and inventory turnover.
- Salvage Operations:
- Develop and manage salvage/recovery strategies.
- Ensure compliance with environmental and regulatory standards.
- Coordinate logistics for salvageable goods and waste reduction.
- Cross-Functional Leadership:
- Lead and develop teams across departments.
- Collaborate with Finance, Human Resources, Logistics, Asset Protection, and Marketing.
- Report to executive leadership with operational insights and recommendations.
Competencies
- Oral/Written Communication
Articulate thoughts and ideas clearly and effectively in written and oral forms.
- Critical Thinking/Problem Solving
Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems.
- Teamwork/Collaboration
Work within a team structure and can negotiate and manage conflict.
- Digital Technology
Use existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Demonstrate adaptability to new and emerging technologies.
- Leadership
Assess and manage emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work. Use interpersonal skills to coach and develop others.
- Professionalism/Work Ethic
Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and able to learn from mistakes.
- Career Management
Identify and articulate skills, strengths, knowledge, and experiences relevant to position desired and career goals as well as identify areas necessary for professional growth.
- Global/Intercultural Fluency
Value, respect, and learn from diverse cultures, races, ages, gender, sexual orientations, and religions.
Demonstrate openness, inclusiveness, sensitivity, and the ability to interact respectfully with all individuals.
Required Education and Experience
- A combination of a Bachelor’s Degree in Logistics, Supply Chain Management, Business, or relevant field, and/or an education and relevant experience, which enables the individual to meet the standards and expectations of the position.
- A minimum of five (5) years of direct supervisory experience and management experience in a warehouse setting is strongly preferred.
- Experience with inventory management systems preferred.
- Experience with negotiating sales of recycling, surplus, salvage, or other commodities preferred.
- Excellent communication skills and ability to express in both written and verbal forms.
- Ability to define and analyze problems and draw valid conclusions.
- Ability to work cooperatively across the organization.
- Ability to make decisions using standards that can be measured.
- Ability to maintain confidentiality of data and information.
- Ability to provide strategic oversight to departments under his/her direction.
- Ability to plan and direct the work of others and delegate effectively.
- Proficient in the use of computers and Microsoft Office Suite, and have the ability to learn and effectively utilize data analysis software.
- Must be able to work a flexible schedule when required by business needs
- Must possess a valid driver’s license and satisfactorily complete a motor vehicle check.
Potential Career Paths
- Director of Retail