Client Services and Operations Associate

Client Service and Operations Associate

Full Time – 8:30am – 5pm or 8am – 4:30pm

For Growing, Independent, Wealth Management Firm

We are not your average private wealth management firm…

We are so much more.

Who We Are

In business for over 30 years, we are a private wealth management firm offering financial planning, investment advice, and wealth management services to individuals and businesses.

Come experience the “charm” of working for a small, but mighty well-run firm, with a non-corporate feel, and a place where people genuinely like working together!

Come join our amazing team of folks who care about our clients, and each other.

We may take our work seriously, but not ourselves. We pride ourselves in providing professional services to our clients with great care and attention to detail. Some of our clients we have known for many years. It is meaningful work, and we are happy to do it!

If this kind of culture sounds intriguing to you, please read on:

About the job

Reporting to our talented Financial Advisor, our new Client Service and Operations Associate will excellent follow-through and operational support to both the Advisor and our Founder in delivering on the needs of our clients. As a Client Service and Operations Assistant, you will have a direct impact on the client experience and you will be vital to the organization's success. You will work in a team-centered, collaborative and friendly environment.

How Will You Support our Leadership?

Client meetings are well-coordinated, prepared in advance and completed with clear follow through

• Meeting preparation materials (reports, paperwork, notes) are completed and delivered to the advisor 1 week in advance of scheduled meetings and are complete, accurate, and prepared with minimal need for follow-up or corrections
• Follow-up actions (documentation, next steps, client communications) are completed and CRM is updated accurately in a timely manner

Client Transactions and Account Changes Are Processed Accurately and Efficiently

• Money movement requests are processed promptly and in accordance with firm and compliance protocols with minimal errors
• Account paperwork (new accounts, maintenance, updates) is completed accurately, within the required timeframe and with minimal need for corrections

Client Information Is Accurate, Organized, and Up to Date

• Client data is maintained in a consistent, organized manner that allows others to quickly locate key information without additional explanation
• Gaps, inconsistencies or missing information are identified and resolved proactively

Clients Receive Responsive, Professional, and Supportive Service

• Serves as the face and voice of the firm by greeting clients, vendors, and visitors in a warm, professional manner
• Client requests are resolved end to end whenever possible, with status updates provided to the advisor and/or client if resolution will exceed the same business day

Office Operations Run Smoothly and Without Disruption

• Office opening and closing procedures are followed consistently, including proper handling of alarms, door locks, lighting, and security protocols
• Office environment is consistently maintained in a clean, organized, and client-ready state, including conference rooms, common areas, and reception spaces
• Mail is processed daily (incoming and outgoing)
• Office supplies are monitored and reordered in advance
• Basic technology issues are resolved or routed to the appropriate resource

Team Members Are Supported Through Timely and Reliable Operational Assistance

• Reports (firm-level and client-specific) are generated accurately and delivered timely
• Requests are prioritized effectively, with urgent or time-sensitive items addressed first and communicated to advisors accordingly

What You Can Bring to the Table

· Bachelor’s Degree - NEW GRADS ARE WELCOME

· Experience working in an administrative position

· Excellent communication, time management and analytical skills

· Proven time management, organizational skills with the ability to prioritize multiple tasks

· The ability to work independently, effectively, and efficiently

· Team player with a positive, can-do attitude

· Proficiency Microsoft Office and Outlook

Because we value our team members, we offer:

Generous annual salary of $50K - $65K

· Summer hours – Memorial Day to Labor Day the office closes at Noon

· Health Insurance

· Company Paid Long-Term Disability Insurance

· 401(k) plan with employer match

· 9 Paid Holidays

· 2 weeks Paid Time off (Pro-rated in first year)

We would welcome your interest in our company. Please check us out on line at: horizonfinancialtc.com.com, and send your resume TODAY!

Benefits:

• 401(k) matching
• Health insurance
• Professional development assistance

Education:

• Bachelor's (Preferred)

Experience:

• holding an Administrative Support position: 2 years (Preferred)

Work Location: In person

Salary : $50,000 - $65,000