What are the responsibilities and job description for the Member Service Representative- Lock Haven position at Horizon Federal Credit Union?
A frontline employee providing consistent exceptional service for our members. Responsible for assisting members with their financial needs; including routine banking transactions and generating referrals for additional services through the use of defined relationship sales behaviors.
Responsibilities
Responsibilities
- Serves as ambassador of the Horizon Federal Credit Union (Horizon) brand. Continuously demonstrates the Credit Union's mission, vision, and core values in all interactions with current and prospective members, colleagues, vendors, and members of the community.
- Performs routine banking transactions such as deposits, withdrawals, check cashing, check verification, coin and currency counting, loan payments, etc. from all delivery channels in compliance with Horizon's policies and procedures.
- Maintains up-to-date and comprehensive knowledge of all Horizon products and services. Explain, promote, and refer relevant products to meet the financial needs of each member.
- Maintains comprehensive knowledge of all related policies, procedures, rules, and regulations applicable for the MSR position, and keeps abreast of any changes.
- Communicates in person, over the phone, and through email in a clear, diplomatic, and professional manner.
- Balances and performs end-of-day closing activities in accordance with Horizon policies and procedures.
- Ensures the work area is neat, organized, and properly stocked with necessary resources.
- Completes routine maintenance and cleaning of equipment used and reports any malfunctions.
- Prevents controllable losses by strict adherence to security, compliance, and fraud & prevention policies and procedures.
- Adheres to all policies and procedures described in the Employee Handbook.
- Actively seeks solutions to member and team service complaints and escalates accordingly.
- Actively participate in internal and external educational programs, schools, or conferences to continually develop greater knowledge and expertise. Take initiative for personal career development and seek opportunities to learn new skills.
- Completes annual mandatory compliance and other training.
- Willingly participates in Credit Union functions, committees, and events on a volunteer basis or as reasonably requested.
- Works to become proficient in relationship sales behaviors utilized to identify and refer financial needs of our members. Develop individual goals and fully utilize and apply the tools, skills, and training that contribute to the growth and success of the organization.
- Travels to other locations as needed.
- Willingly works a flexible schedule that includes Saturdays and overtime as needed.
- Completes all other duties as assigned and/or required.