General Manager

Canine Cohesion Behavior Services LLC

www.canine-cohesion.com

Canine Cohesion (Parent Company of Horizon Dog Training and Dog Door Canine Services) is seeking a highly organized, solutions-oriented General Manager to lead the day-to-day operations of our growing organization in our Asheville, NC branch. This role is responsible for ensuring that all programs, services, staff, and client interactions run smoothly, efficiently, and in alignment with company standards.

As General Manager, you will serve as the operational backbone of the business—translating leadership direction into clear systems, workflows, and daily execution across all departments and locations. This is a hands-on leadership role ideal for someone who thrives in fast-paced environments, enjoys building structure, and excels at problem-solving in real time.

This role will start out as part-time and move to full-time once all systems are in place.

• Oversee all day-to-day operations including staffing, scheduling, logistics, and service delivery
• Translate company initiatives into clear workflows and actionable expectations
• Ensure proper staffing, resources, and structure for smooth daily execution
• Identify and resolve operational issues quickly and effectively
• Maintain consistency across all programs and locations

• Ensure all services are delivered consistently and meet company standards
• Oversee program logistics from planning through execution
• Support trainers and program leaders with resources, scheduling, and materials
• Monitor program quality and team consistency

• Oversee the full client journey from inquiry through follow-up
• Ensure timely, professional, and accurate communication
• Manage and resolve client concerns and incident reports
• Oversee scheduling and delivery of client-facing materials (e.g., report cards)

• Oversee the flow of inquiries, leads, and intake processes
• Ensure seamless coordination between sales, intake, and program teams
• Monitor enrollment trends and address inefficiencies
• Support development and refinement of sales systems and workflows

• Translate leadership direction into clear SOPs and operational workflows
• Build, document, and maintain systems that support daily operations
• Implement workflows, automations, and tools to improve efficiency
• Ensure systems are practical, clear, and consistently used by staff

• Identify operational gaps and inefficiencies
• Propose and implement process improvements
• Refine workflows to increase clarity, usability, and performance
• Train and ensure team adherence to established systems

• Directly manage frontline staff performance, accountability, and consistency
• Oversee onboarding and integration of new hires
• Address day-to-day HR matters and staff concerns (with leadership support as needed)
• Support staff development, engagement, and retention
• Coordinate team meetings and internal communication

• Review and approve timesheets for accuracy
• Ensure timely payroll submissions
• Monitor staffing patterns, hours, and overtime
• Support compliance with employment processes

• Oversee facility operations across locations
• Ensure spaces are clean, stocked, and fully operational
• Coordinate maintenance and vendor support as needed
• Ensure teams have necessary tools, materials, and supplies

• Partner with Marketing to support campaign execution
• Ensure locations and staff have up-to-date materials
• Support logistics for events and outreach initiatives

• Track and report on operational performance and trends
• Provide regular updates to leadership on:
• Operational challenges
• Staffing needs
• Client experience insights
• System inefficiencies
• Escalate larger or systemic issues as needed

• Proven experience in operations, general management, or multi-department leadership
• Strong organizational and problem-solving skills
• Ability to build, implement, and manage systems and processes
• Excellent leadership and team management abilities
• Clear, professional communication skills
• Ability to thrive in a fast-paced, dynamic environment
• Experience in canine care, training, or service-based businesses is a plus

• Smooth, efficient daily operations across all programs and locations
• High-quality, consistent client experience
• Strong staff performance, accountability, and retention
• Effective implementation and adoption of systems and workflows
• Continuous operational improvement with minimal escalation

This role focuses on execution and operations. Strategic direction, company vision, and high-level business decisions are led by the General Director and Owner.

• Be a key leader in a growing, mission-driven organization
• Opportunity to build and refine operational systems
• Collaborative, team-oriented environment
• Make a direct impact on both team success and client experience

• Canine Cohesion is committed to creating an inclusive and supportive workplace for all employees.

Please submit a cover letter and resume if interested.