What are the responsibilities and job description for the Universal Banker position at Horizon Bank?
Responsible for processing customer transactions, completing customer initiated account maintenance and all other tasks associated with customer requests. Originate new deposit accounts and consumer loans. Responsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. Able to probe for information regarding customer’s needs and provide effective solutions. Maintain a well-developed working knowledge of bank products and services, taking responsibility to keep up-to-date on changes.
Universal Bankers generally have one year of banking experience or professional sales experience in a service-oriented environment.
Duties
- Be the face of Horizon Bank delivering unparalleled service and building lasting relationships with our valued clients.
- Serve as a trusted advisor, understanding each customer’s unique financial needs and tailoring solutions to help them achieve their goals.
- Dive into the world of banking transactions, confidently handling everything from deposits and withdrawals to loan applications and account openings.
- Embrace your inner marketer, promoting our suite of products and services with enthusiasm and creativity to drive customer engagement and satisfaction.
- Stay ahead of the curve by continuously expanding your knowledge of banking products, services, and industry trends.
- Collaborate with a team of like-minded professionals to exceed branch goals and deliver exceptional results.
Qualifications & Skills
- High school diploma or equivalent required; additional education or certifications a plus.
- 1 years of experience in banking, payment processing, or professional sales preferred.
- Strong sales initiative and the ability to develop lasting customer relationships.
- A magnetic personality and a genuine passion for helping others succeed.
- Excellent communication skills, both verbal and written, with the ability to captivate and inspire.
- A knack for problem-solving and the ability to think on your feet in a fast-paced environment.
- Proficiency in basic mathematical computations and computer literacy.
- Ability to follow detailed instructions and procedures with sound judgment.
- Flexibility to work Saturdays because we Go Beyond
Core Competencies
- Consultative Sales
- Product Knowledge
- Effective Questioning
- Prospecting and Referring
- Relationship Building
- Results Focused
Physical Requirements
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA).
Physical Demand:
Percentage of Time:
Communicate with customers, advisors and managers regarding banking transactions and issues. Able to exchange accurate information with others.
90-100%
Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers.
Able to observe actions of others to ensure safety and security of the facility.
90-100%
Constantly operate a computer and other office machinery such as calculator, copy machine, printer and telephone.
90-100%
Able to remain in upright stationary position at counter height of approximately 48” for long periods of time.
50-75%
Able to grasp, move and sort forms and papers.
90- 100%
Regularly move about the branch to access teller line, file cabinets, storage drawers and various office equipment, such as cash counters and printers.
75-100%
Occasionally position self to reach heights between floor and 6’.
<25%
Must be able to lift up to 50 pounds at a time.
<5%
Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.
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Job Reference: HRN01896