What are the responsibilities and job description for the Universal Banker Supervisor position at Horizon Bank?
The Universal Banker Supervisor will support the operations of the Universal Banker team as delegated by management, and solve complex issues related to customer transactions. Serve as trainer/mentor to new hires; provide ongoing coaching/training to advisors. Perform regular Universal Banker duties in conjunction with supervisory responsibilities.
Process customer transactions and new account opening timely, efficiently, and accurately. Complete customer-initiated account maintenance and all other tasks associated with customer requests. Originate new deposit accounts and consumer loans. Responsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. Able to probe for information regarding customer’s needs and provide effective solutions. Must demonstrate a high of degree initiative and leadership and mastery of bank products and services, taking responsibility to keep up to date on changes.
Universal Banker Supervisor generally has 3 years of banking experience or professional sales experience in a service-oriented environment.
- High school diploma or equivalent
- 3 years of experience as a Universal Banker or the equivalent preferred; supervisory experience preferred.
Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.