Administrative Assistant - Appraisal and Environmental Services

Support the day to day operations of the Appraisal Services Department by providing a variety of administrative support activities related to the ordering, receipt, processing, and delivery of valuation and environmental products in accordance with company policies and established Standard Operating Procedures (SOPs). Ensure compliance with state and federal regulations.

Responsible for accurate, efficient and timely handling from request for valuation or environmental services through final delivery of valuation or environmental products. Support appraisal, sales, processing and lending department personnel as needed. Meet or exceed the stated Service Guarantee commitments. Represent the Bank to both internal and external customers in a courteous professional manner in face-to-face, written and telephone communications. Responsible for adherence to regulatory compliance standards including Bank Secrecy Act (BSA) company policies and procedures, as well as the quality of documentation, timeliness, accuracy and volume of loans closed. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank’s commitment to the communities we serve through involvement in local organizations and events.

• Provide general administrative support to the Manager, Appraisal and Environmental Services and Real Estate Valuation Specialists as requested.
• Obtain environmental documents and reports from internal and external sources.
• Create electronic files and ensure all required documents are contained in the files.
• Order internal and external appraisals, appraisal reviews, evaluations, and validations throughout the footprint of the bank.
• Create a Scope of Work for new appraisal assignments and obtain competitive bids from appraisers.
• Monitor department mailboxes and communicate as necessary with appraisers, environmental professionals, vendors, credit analysts, loan processors, and lenders.
• Complete file uploads and distribute completed environmental memos, appraisals, appraisal reviews, evaluations, and validations to appropriate systems and individuals.
• Provide technical assistance regarding department selected vendors to appraisers, credit analysts, loan processors, and lenders.
• Provide real estate market information to credit analysts, loan processors, and lenders as needed.
• Maintain the valuation and environmental department pipeline reports (appraisal, environmental, policy exception); create and distribute reports as scheduled.
• Maintain list of reports prepared with frequency and distribution requirements.
• Maintain the list of, and file documentation for the approved vendors related to the environmental department.
• Report suspicious transactions or unusual occurrences to supervisor.
• Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions.
• Maintain customer confidence and protect bank operations by keeping information private and confidential.
• Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks.
• Other duties as assigned.

• High school diploma or equivalent with a minimum of 2 years’ experience processing equipment, real estate, mortgage, consumer, commercial and/or small business loans. College degree in business, finance, real estate, accounting, economics or related field of study preferred.
• Specialized knowledge of real estate theory, principles, terminology and collateral valuation methods is strongly preferred.
• Knowledge of agency guidelines and industry standards as they relate to mortgage, consumer, commercial and/or small business lending.
• Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
• Ability to perform complex mathematical computations using various business machines and/or computers.
• Must have proficient typing and computer skills.
• Advanced Excel, Word, Power Point and internet research skills preferred and knowledge of SharePoint and Tableau software would be helpful.
• Ability to learn and become proficient in new software.

Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.

#LI-DNI