IT Service Desk Associate

POSITION SUMMARY

Are you driven by service excellence and inspired to support technology that makes a difference? As a part-time Service Desk Associate at Horizon Bank, you’ll play a critical role in ensuring our systems, tools, and technology operate efficiently to support our teams and enhance the user experience.

In this role, you’ll work under the guidance of our experienced IT team to learn more about what it means to troubleshoot technical issues, and maintain stable and reliable systems. You’ll play a role on our team as a trusted resource for internal stakeholders, delivering responsive, solution-focused support that keeps our operations running smoothly. 

Success in this position requires strong technical aptitude, attention to detail, customer service skills, and a collaborative mindset. We’re looking for someone who brings curiosity, integrity, and a service-first attitude to their work, someone who thrives on solving problems, values teamwork, and takes pride in delivering dependable, high-quality support that reflects Horizon's commitment to excellence.

This a part-time, in-person position is based at our North Austin offices where every day offers the chance to connect, grow, and make an impact.

WHAT WILL I DO?

Work under the guidance of our experienced team to:

• Provide technical support, including coordination, vendor relations, maintenance, and support of hardware, software, printers, and all other IT systems. Support includes monitoring systems, user assistance, knowledge base documentation, integration, security, and compliance with IT policies.
• Research issues and technology trends, providing options for resolutions and recommendations as necessary.
• Serve as an IT Champion and point of contact for staff requests for technology hardware, software, maintenance contracts, network support, training, and documentation, all while following standard operating procedures and meeting service level agreements.
• Leverage software and skills to assist in the tracking of IT equipment – including inventory, transfers, and repurposing.
• Play a role in project implementation, monitoring, and reporting including the implementation of hardware and software, policies and procedures, training, new technologies, and assigned project development/management. 
• Other duties as assigned and/or taken on.

AM I THE RIGHT FIT?

Specific requirements include:

• Working knowledge and understanding of security, malicious software and virus removal tools, safe software installation and uninstall practices, customizing software preferences.
• Proven ability to troubleshoot and solve issues in a networked environment and escalate complex support requests to relevant IT staff for resolutions.
• Demonstrated ability to keep current on new technologies and tools and to learn new tasks and technologies quickly.
• Valid driver’s license and willingness to travel to other locations (up to 20%).
• Excellent communication and customer service skills.
• Demonstrated ability to take initiative and contribute to a team’s success. 
• Optimistic, internally motivated, community-oriented personality; and,
• Ability to make decisions, create change, and help grow a company – while growing yourself.

Applicants must be currently authorized to work in the U.S. on a full-time basis. This position does not offer visa sponsorship now or in the future.

INTERESTED?

This is a great opportunity to grow your career! If you think that you could be the perfect fit, please apply now. Submit your resume and contact information for consideration.  

Good luck and we look forward to hearing from you!

At STRATA, we recognize that diverse perspectives and experiences drive innovation and success. We operate within a merit-based framework that fosters inclusivity and belonging, ensuring all individuals have the opportunity to contribute, develop, and thrive. We seek talented, qualified individuals for all career opportunities, without regard to any status protected under federal, state, or local law. STRATA Trust Company, Inc. is proud to be an Equal Employment Opportunity Employer.