Medical Assistant (Welcome Coordinator)

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities.  Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities.  We are on a mission to transform healthcare in rural America.  We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.   

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch.  Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible.  Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. 

Today, we are serving thousands of patients in our value-based care model and the number is growing every day.  If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you. 

About the Role

Hopscotch Primary Care takes a team-based approach to delivering high-quality, patient-centered care. This position plays a dual role as both the welcoming face of the clinic and a key clinical support partner to the care team. You will support front office operations while also assisting providers and care teams with clinical workflows, ensuring efficient patient flow and high-quality care delivery. 

This position is full-time, M-F and based our Spindale, NC clinic. 

Compensation range for this position is between $18 - $24 per hour depending on location and candidate experience/qualifications. 

In addition, we offer all of our employees a generous benefits package including:

• Paid holidays PTO sick time
• Company sponsored medical, dental, and vision insurance for you your family
• FREE short-term and long-term disability insurance
• FREE $100k life insurance policy
• 401k plan with 4% company match no vesting period
• $720 - $1,000 added to employee Health Savings Account annually for eligible health plans
• AND All clinic roles are eligible for a quarterly bonus!

What You'll Do

Patient Experience & Front Office Operations 

• Serve as the first point of contact for patients, creating a warm and welcoming environment  
• Greet, check in, and check out patients  
• Verify insurance, collect copays, and maintain accurate patient records  
• Manage scheduling, including appointment coordination and patient outreach  
• Answer phone calls and manage electronic communication within the EMR  
• Assist patients with forms, paperwork, and general questions, including questions on insurance and bill navigation 
• Coordinate patient transportation and external services as needed  
• Support medical records requests and documentation processes  

Clinical Support & Patient Care 

• Engage patients prior to provider visit, prepare and set expectations    
• Room patients, obtain vital signs, and document patient information  
• Review medications and patient history with accuracy  
• Assist providers during visits and support timely patient flow  
• Perform clinical tasks in line with training and certification (e.g., vaccines, basic lab work, phlebotomy)  
• Support preventive care screenings and care gap closure  
• Coordinate diagnostic testing, referrals, and durable medical equipment (DME)  
• Provide patient education and follow-up support as directed  

Clinic Operations & Team Support 

• Ensure exam rooms are clean, stocked, and ready for patient care  
• Monitor and maintain clinical supplies and equipment  
• Support inventory management and ordering  
• Participate in care team huddles and team meetings  
• Maintain compliance with safety, infection control, and quality standards  
• Float between front office and clinical responsibilities based on daily clinic needs  

About You

You’ll thrive in this role if you enjoy variety, take ownership, and genuinely care about improving the patient experience. 

Required Qualifications 

• High school diploma or equivalent (GED)  
• 1–2 years of experience in a customer-facing or healthcare setting  
• Experience with electronic medical records (EMR) systems  
• Strong computer and administrative skills  
• Ability to multitask and adapt in a fast-paced environment  
• Willingness to travel between clinics as needed  
• US work authorization  

Preferred Qualifications 

• Six months experience as a Medical Assistant or Welcome Coordinator at a Hopscotch Clinic  
• Completion of a Medical Assistant program or equivalent clinical training  
• Medical Assistant certification (or willingness to obtain)  
• BLS/CPR certification  
• Phlebotomy experience or certification  

Key Skills & Attributes 

• Strong interpersonal and communication skills  
• High attention to detail and organization  
• Positive, team-oriented mindset with a willingness to jump in where needed  
• Compassionate and patient-focused approach  
• Ability to balance administrative and clinical responsibilities effectively

From a cultural perspective, you embody the Hopscotch values:  

• Patients First, Team Always  
• Rise to the Challenge  
• Bring Joy to the Journey  
• Make Every Moment Count  
• Data, Insight, Action  

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team.  You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.