What are the responsibilities and job description for the Receptionist (Full-Time) position at Hopkins Rehabilitation & Care Center?
HOPKINS REHABILITATION & CARE CENTER - A place of comfort, care, and community
JOB SUMMARY:
The purpose of the Receptionist/Administrative Assistant position is to provide a pleasant welcome and assistance to the general public, including residents, visitors, vendors, and staff.
QUALIFICATIONS:
Education: High school diploma or equivalent.
Experience: Previous experience with multiple phone lines, typing, use of office equipment. Must have prior computer experience and proficiency in Microsoft Office products.
Personal Qualities: Friendly, courteous, and outgoing at all times. Pleasant telephone voice and polite manner. Professionally dressed and well-groomed in accordance with Springdale’s Non-Uniform Dress Code.
Physical Demands/Working Conditions:
Sitting, standing, bending, reaching, lifting, and stooping in confined quarters throughout the day. Daily computer use, including typing and using a mouse. Often must deal with residents and families who are emotionally upset.
- Greet visitors and vendors and direct them to their destination
- Answer front desk phone within three rings if possible
- Screen and transfer phone calls to appropriate extensions
- Page overhead when required (example: Fire Drills and All-Clear)
- Provide applications to job-seekers
- Assist A/P with filing, mail, opening of invoices and dating all correspondence
- Perform clerical duties for the Administrator and other Department Heads, including but not limited to: typing, copying, sorting, faxing, and filing
- Provide other receptionists with complete and accurate information to keep the reception desk running smoothly at all times.
- Sort and distribute incoming mail and packages to the appropriate residents and departments by placing in mail slots located at the front reception desk; any Business Office mail is to be placed with the interoffice mail
- Maintain a tidy reception desk and surrounding area; keep the floor clear of obstructions at all times
- Update the rolodex roster each morning
- Issue meal tickets for employees/guests, collect payment and keep money locked up at all times
- Collect payments from residents and/or their family members, provide a receipt, make required copies, and keep money locked up at all times
- Send collected money to the Business Office in regular intervals
- Prepare admission packet and folder for each new admission or re-admission and give to Director of Admissions as needed
- Update and maintain the phone extension and emergency contact lists
- Maintain office equipment and order supplies, such as toner, as needed
- Make labels for payroll and personnel folders
- Abide by policies, practices, and procedures and maintain consistent and punctual attendance.
- Practices and adheres to Infection control polices
BENEFITS:
Competitive Pay & Benefits
Pay On-Demand – get paid before pay day!
Affordable insurance offerings
Health, Dental, and Vision
Supplemental Insurances
Employer-Paid Life Insurance
Paid Time Off
Paid Holidays
Paid Orientation
401k
Hopkins Rehabilitation & Care Center is a proud NexTier Health facility. NexTier Health Group provides high-quality, compassionate care with a focus on rehabilitation. Our hands-on, family-oriented approach ensures residents receive the medical attention and daily assistance they need in a warm, home-like environment. Committed to excellence and operational efficiency, we create trusted facilities where residents can thrive.