Medical Scheduling Care Coordinator

Job Summary
We are seeking a dynamic and detail-oriented Medical Scheduling Care Coordinator to join our healthcare team. In this vital role, you will be responsible for managing patient appointments, coordinating care plans, and ensuring seamless communication between patients, providers, and insurance companies. Your proactive approach will help optimize clinic operations, improve patient experiences, and support the delivery of high-quality healthcare services. This position offers an engaging environment where your organizational skills and medical knowledge will make a meaningful impact on patient care.

Responsibilities

• Schedule patient appointments efficiently across multiple locations and multiple providers.
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes to facilitate smooth billing and reimbursement.
• Review medical documentation for accuracy, completeness, and compliance with HIPAA regulations; ensure proper coding using CPT, ICD-9, ICD-10 codes for billing and record-keeping purposes.
• Coordinate with healthcare providers to develop and update care plans tailored to each patient's needs.
• Assist with intake procedures by collecting patient information via phone or in person while demonstrating excellent phone etiquette and customer service skills.
• Support medical administrative tasks such as appointment confirmations, follow-up scheduling, and handling multi-line phone systems to ensure efficient clinic operations.
• Accurately enter and maintain patient demographic, insurance, and scheduling data in EMR/EHR systems
• Document all patient interactions, authorizations, and communications thoroughly
• Complete required reports (daily/monthly) related to scheduling, authorizations, and productivity
• Run system reports to monitor scheduling gaps, authorization needs, and patient eligibility
• Run and manage call tracking scoring and reporting
• Assist with billing-related inquiries and charge entry as needed
• Maintain strict adherence to HIPAA and organizational policies
• Ensure accuracy and completeness of all patient and authorization documentation
• Stay current on payer requirements, regulatory standards, and internal procedures
• Collaborate with clinical, billing, management, and front office teams to support operations
• Assist with training and onboarding of new team members
• Provide feedback to improve workflows, scheduling efficiency, and authorization processes
• Participate in team meetings and case reviews as needed
• Perform additional administrative or clerical duties as assigned

Qualifications

• High school diploma or equivalent required, bachelor’s degree preferred
• Minimum of 1 year experience in:
• Medical scheduling, call center, or healthcare setting
• Insurance verification, pre-certification, or authorization processes (preferred)
• Management experience (preferred)
• Experience in a fast-paced, high-volume customer service environment
• Knowledge of medical terminology preferred
• Experience with EMR/EHR systems and scheduling platforms preferred
• Proficiency in Microsoft Office and general computer applications
• Bilingual candidates are a plus
• Experience with medical billing processes and insurance verification procedures.
• Excellent organizational skills with the ability to review documentation accurately and manage multiple priorities simultaneously.
• Exceptional communication skills with a professional phone manner; bilingual abilities are a plus to serve diverse patient populations.
• Proficient with office management software such as Microsoft Office (Word, Excel) and other health information management tools.
• Prior clinic or medical office experience preferred
• Understanding of HIPAA compliance standards to safeguard patient privacy at all times.

PHYSICAL DEMANDS: Primarily works inside. Light physical work, sitting, writing, walking, bending, climbing, lifting and carrying items weighing up to 40 pounds. Must possess physical condition adequate for performance of the work. Must possess physical conditioning adequate for performance of the work. Reasonable accommodations will be made to persons with disabilities upon request.

EQUIPMENT USED

1. Computer and various software programs

2. Printer, copy and facsimile

3. Telephone

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $17 - $19