Training Room Manager

Training Room Manager

Hopeworks is a social enterprise that uses technology, healing, and entrepreneurship to transform lives; on average, over 99% of young adults (aged 17-26) entering Hopeworks are unemployed, making less than $400 annually. Young adults completing the Hopeworks program make, on average, over $43,000 annually, with an almost 90% 12-month retention rate in their jobs. That is the Hopeworks difference.

Our unique trauma-informed approach, combined with high-demand, high wage technical training and paid work experience in Web Design and GIS helps young people not only get the job, but keep it, transforming their lives and the lives of their families.

Position & Responsibilities

The primary task of the Training Room Manager is to oversee the day-to-day operations of the training room. The Training Room Manager supports and encourages trainees, guiding them through the training curriculum, building their professionalism, monitoring their progress and connecting them to other opportunities available at Hopeworks. The Training Room Manager also demonstrates the Hopeworks culture of learning to learn, sharing, and respect for others.

Supervisory Responsibilities:

• Supervise the daily activities of young adults Training Room Leads, trainees, and interns.
• Hold Training Specialists, trainees, and interns accountable to uphold the Hopeworks expectations.
• Conducts performance evaluations and Job Readiness Assessments (JRA) that are timely and constructive.
• Provide critical feedback to help trainees become job-ready.

Overview of Position

• Creatively work with trainees to advance them through the curriculum using the “learning to learn” model.
• Ensure that all trainees receive the training and feedback necessary to become Hopeworks tour guides and representatives.
• Supervise the Training Room Lead(s) and support them in holding trainees accountable to workplace culture and expectations.
• Support young adults in preparing for tech-related networking events.
• Identify and celebrate a trainee of the week, trainee of the month and internship transitions.
• Complete job readiness assessments with all trainees at least three times, but more as needed, throughout their training room experience.
• Ensure that young adults receive regular and consistent coaching on both technical and professional skills so that they are ready for professional opportunities post-training.
• Record all relevant trainee information in Salesforce.com every day, including outcomes as young adults complete sections of the training.
• Ensure that young adults are managing their daily schedules in collaboration with Career Readiness and Academic Success Coaches.

Requirements

• At least 2 plus years managing/supervising a team of people
• Proficient in applications and software such as G-Suite, WordPress, HTML, Photoshop, and Google Applications.
• The ability to communicate and teach non-technical users is a must.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

At essence, the perfect candidate:

• Is high energy, and would rather spend the day coaching and cheering than sitting in meetings
• Is action-oriented, and not satisfied until they have exceeded the goal.
• Loves interacting with young adults, both to celebrate their successes and to challenge them to improve.
• Is goal-oriented and tracks and measures progress through measurable outcomes.
• Is a true cheerleader and coach, able to manage both individual relationships and groups.

A few other qualities we're looking for include:

• Open to training in trauma-informed care approaches, which may require shifting previous workforce patterns and perspectives to adapt to a trauma-informed methodology.
• A natural supporter – eager to jump in and help out wherever it’s needed.

Key Performance Measures:

Outcome metrics

• Training Retention Rate
• Number of Young Adults Completing Training
• Number of young adults Offered internships
• Walk-in Retention Rate
• Training Room Attendance Rate/ Weekly