Family Support Specialist

Salary: $52,000-$63,232 DOE

"Supportive. Flexible. Diverse. Passionate." These qualities are what team members love most about HopeSparks. Learn more here.

Position Summary

HopeSparks is a contracted partner of Elevate Health to provide Community-Based Care Coordination 10/1/2024-12/31/2026. The HopeSparks Family Support Specialist assigned to this contract will provide community-based care coordination services as defined by the Elevate Health Community Care Hub contract with HopeSparks. Elevate Health is a Pierce County-based non-profit collaborative serving as a backbone organization to a cross-sector network dedicated to improving the health and well-being of all Pierce County residents through collective action.

The goal of Community Based Care Coordination services are to support Pierce County residents' access to non-clinical community-based care coordination. The Family Support Specialists assigned to this work are defined by Elevate Health as frontline public health workers who are trusted members of and/or have unique understanding of the experience, language, and culture of a particular population. These services are provided in the family's home, community, and/or via telehealth (depending on the client's need and contract requirements) to support and build on family strengths.

HopeSparks believes that a diverse workforce and inclusive workplace culture enhance our ability to fulfill our mission. We strive for equity and justice in the way people are treated and the opportunities they have to succeed by working to address racism, inequitable treatment, and other barriers to inclusion. We strongly encourage candidates from diverse backgrounds (including communities of color, the LGBTQIA community, veterans, and people with disabilities) to apply and join us in our work. Please see our Commitment to Diversity, Equity, and Inclusion on our website.

Essential Duties & Responsibilities

• Must be able to engage children, youth, and families in a full range of family support services either in-person or via telehealth (through video and/or phone conferencing), including:
  • in-home and/or remote case management services to families in order to build skills in parenting, child development, health, promotion, and violence prevention
  • collaboration on a multi-agency, multi-disciplinary team in a manner that promotes mutual respect, open communication, and joint problem solving and which values and builds the unique strengths of all service providers
  • organizing and facilitating parent support/education groups and community development activities as appropriate/needed
• Enter participant/client services and documentation within the technology platform chosen and provided by Elevate Health and submit reports to the Director of Family Support Services on a regular basis in a timely manner, per contract deliverables
• Make a minimum of one in-person visit each month with participants/clients, to the extent that safety allows.
• Remain knowledgeable of all expectations and procedures associated with funded work and its documentation on the care coordination platform
• HopeSparks will provide supervision for the Family Support Specialist that will include, but not limited to, case consultation, quality assurances, ongoing training, and liaison between HopeSparks and Elevate Health.
• Attend a minimum of one (1) Community-Based Worker Forum meeting per quarter.
• Complete quarterly surveys as needed to provide Elevate Health with feedback regarding program operations and efficacy.

Qualifications

• Possess a minimum of a Bachelor's Degree in one of the human services fields OR year-for-year direct experience in a like position.
• Possess a valid driver's license and use an automobile for home visits and local travel.
• Willingness to participate and provide all necessary documentation for both State Patrol and FBI checks; may be required to share documentation with Contract partner agencies.
• Commitment to anti-racism, equity, and social justice.
• Familiarity with children and family service delivery systems.
• Residence in or near identified community or region.
• Comfortable and effective public speaking skills.
• Exceptional communication, organizational, and interpersonal skills.
• Ability to work with minimal supervision in a highly adaptive environment.
• Ability to interact effectively with diverse groups.

Job Conditions

• Work may be performed in a client's home, an agency office setting, or community partner location.
• Ability to stand, sit, talk, and listen/hear for extended periods (8 hours) daily in order to perform administrative duties
• Ability to use hands to finger, handle or write for extended periods (8 hours) daily
• Ability to reach with hands and arms, and climb or balance to perform filing duties for extended periods (6-8 hours) daily
• Ability to ascend and descend stairs to access clients' homes
• Ability to lift items weighing up to 50 pounds for filing duties
• Ability to focus and see items with close, distance, color and peripheral vision, and depth perception to drive, perform computer work, and file (8 hours)

Benefits

• Full benefits available to all team members working 30 or more hours per week
• 13 Paid Holidays (including 2 floating holidays)
• Generous PTO - accrual of 16 days the first year of employment
• Flexible Work Schedule
• Medical and Prescription Drug
• Dental
• Vision
• 403b Retirement Plan
• Employer Paid Life & AD&D
• Employer Paid Long-Term Disability
• Voluntary Life Insurance
• Spouse Voluntary Life Insurance
• Child Voluntary Life Insurance
• Dependent Care FSA
• HSA
• EAP
• FMLA after the first year of employment
• PFML after two months of employment (if qualified)
• Ongoing Training / Consultation
• Weekly individual and group supervision
• Weekly team meetings to support professional development

HopeSparks is an Equal Opportunity Employer and does not discriminate against any persons on the basis of race, color, creed, religion, national origin, gender, sexual orientation, age, marital status, disability, or status as a veteran.