What are the responsibilities and job description for the Client Resource Specialist position at Hopelink?
Title: Client Resource Specialist – Part Time
Location: Shoreline, WA
Work schedule: Work schedule: 4-day work week, Part Time 20 hours per week for coverage needs. See exact dates and times:
- Monday: 11am–4pm
- Tuesday: 10am–3pm
- Wednesday: 11am–4pm
- Thursday: 11am–4pm
Who we are: Hopelink is the largest nonprofit in North and East King County. For over 50 years we have been in the community serving homeless and low-income families, children, seniors, and people with disabilities.
Make an impact in your community! Hopelink programs focus on food, financial assistance, transportation/mobility, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us!
The career opportunity:
The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center. The environment can sometimes be fast paced and busy and other times it can be slower. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
For Part Time CRS: This position will work in conjunction with the full-time staff person during higher volume hours.
What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We’d love to connect and see if you could be a great fit. We offer paid training!
- Community engagement and responsible for warmly greeting all visitors at the front desk.
- Two years office experience with a busy, multi-line phone; preferably in a social service setting.
- Working knowledge of Microsoft Office 365, specifically Outlook, Teams, SharePoint, Word, Excel, and OneNote are used frequently.
- Ability to work effectively with and provide services to a diverse population.
- Experience and/or desire to work with low-income families.
- Spanish, Chinese or Amharic language proficiency a plus.
Examples of what you will be doing:
- Information data tracking with excel and receives and receipts cash, checks and other donations.
- Screens clients for services by asking questions to determine eligibility; If client appears to be eligible, schedules appointments.
- Has an ability to listen for understanding and de-escalate challenging or difficult situations as they arise.
- Answers questions regarding services offered at the center and makes internal and external referrals for services within the community.
- Coordinate clients into the food market and schedules them shopping appointments; assists with Summertime Food Renewals as needed.
- Regular work tasks involve moving items, occasionally lifting 20 pounds.
- This job operates in a professional office environment. Work tasks involve routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; accessing office machinery, mail room, or filing cabinets, etc. may involve physical movement within the office space.
- Develop skills utilizing a client-focused, trauma informed approach, with the goal of supporting our clients in achieving stability.
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
- Compensation: $23.40 hr.
- Vacation, holiday, float, and sick leave pro-rated.
- Not Medical, Dental, and Vision benefit eligible.
- 401k with Employer Match
- Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
Hopelink Mission and Values:
Hopelink’s mission is to promote self-sufficiency for all members of our community to help people make a lasting change.
Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
Salary : $23