Revenue Cycle Manager

Full-Time | Salaried/Exempt | Starting at $82,500/year

For more than 70 years, Hopedale Medical Complex has provided exceptional, patient-centered healthcare close to home. We are an independent, nonprofit Critical Access Hospital rooted in a small-town community—but the scope of care we provide is anything but small.

What makes HMC special is the relationship between our patients, physicians, and care teams. Our patients are our neighbors, friends, and families, and many have trusted Hopedale Medical Complex with their care for generations.

From our 25-bed hospital, 24-hour Emergency Department, ICU, and four operating rooms to primary and specialty care, advanced surgical services, diagnostic imaging, rehabilitation, long-term care, senior living, and wellness services, HMC provides the capabilities of a larger health system with the personal connection of community healthcare.

At HMC, healthcare is personal—and every member of our team plays a part in keeping exceptional care close to home.

Hopedale Medical Complex is seeking an experienced Revenue Cycle Manager to provide leadership and oversight for our Patient Financial Services and revenue cycle operations.

The Revenue Cycle Manager is responsible for optimizing revenue cycle performance, ensuring accurate patient account management and timely reimbursement, maintaining financial integrity, and supporting an excellent patient financial experience.

This position provides leadership across key revenue cycle functions, including patient registration, billing, accounts receivable, collections, coding, compliance, charge capture, and payer requirements. The manager works collaboratively with clinical, administrative, and financial teams to identify opportunities for improvement, reduce financial risk, and promote operational excellence.

• Oversee the daily operations of Patient Financial Services and revenue cycle functions.
• Develop and implement strategies to improve revenue cycle performance.
• Monitor and work to reduce accounts receivable days, avoidable denials, write-offs, and billing errors.
• Improve registration accuracy and the overall patient financial experience.
• Monitor billing processes to ensure accurate, complete, and timely claim submission.
• Analyze revenue cycle data to identify trends, risks, and opportunities for improvement.
• Ensure effective processes are in place for account follow-up, claim resolution, and payment collection.
• Maintain current knowledge of healthcare reimbursement practices, payer requirements, and industry standards.

• Maintain appropriate internal controls related to accounts receivable, cash management, and financial processes.
• Ensure compliance with applicable federal and state regulations, payer requirements, and HMC policies and procedures.
• Support accurate patient registration, coding, documentation, billing, and reimbursement practices.
• Ensure medical record documentation supports appropriate coding and billing.
• Monitor compliance with payer contracts and reimbursement guidelines.
• Support charge capture and chargemaster/CDM integrity initiatives.

• Provide leadership, direction, and support to Patient Financial Services staff.
• Monitor staffing needs, productivity, timekeeping, and departmental performance.
• Assist with recruitment, selection, onboarding, training, and development of department employees.
• Ensure staff receive the education and resources necessary to successfully perform their responsibilities.
• Promote accountability and adherence to HMC policies and procedures.
• Foster teamwork and collaboration within Patient Financial Services and across the organization.

• Identify opportunities to improve operational efficiency, financial performance, and the patient experience.
• Lead and participate in revenue cycle improvement initiatives.
• Collaborate with clinical, administrative, and financial departments to resolve issues affecting reimbursement.
• Participate in organizational committees, special projects, and strategic initiatives as assigned.
• Provide recommendations to executive leadership regarding revenue cycle opportunities, challenges, and performance.

• Bachelor's degree in Healthcare Administration, Health Information Management, Finance, Business Administration, or a related field preferred.
• An equivalent combination of education and experience may be considered.
• Minimum of 8 years of healthcare revenue cycle, patient accounting, or reimbursement experience.
• Progressive leadership or management experience in healthcare financial operations.
• Experience with TruBridge, CPSI, and/or OrbiPay preferred.
• Strong knowledge of:
  • Hospital and physician billing
  • Healthcare reimbursement methodologies
  • Accounts receivable management
  • Insurance processes and payer requirements
  • Revenue cycle workflows
  • Medical terminology
  • Healthcare compliance and regulatory requirements
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to work collaboratively with clinical, financial, and administrative teams.
• Demonstrated ability to lead teams, manage competing priorities, and drive process improvement.

Starting Salary: $82,500/year

HMC offers a comprehensive benefits package, including:

• Health, dental, vision, and disability insurance
• Competitive PTO package
• Onsite Wellness Center
• Onsite childcare
• 401(k) plan with employer match

At Hopedale Medical Complex, you won't just be managing numbers and processes. You'll be leading a team whose work directly impacts our patients, our providers, and the financial health of our organization.

If you are an experienced revenue cycle professional looking for an opportunity to make a meaningful impact in an independent community healthcare organization, we'd love to hear from you.

Hopedale Medical Complex is an Equal Opportunity Employer.