What are the responsibilities and job description for the Medical Office Receptionist, Part-time position at Hopedale Medical Complex?
Medical Office Receptionist, Part-time
HMC Offers:
- Tuition Reimbursement
- Excellent benefits - health, dental, vision, and life and disability insurance
- Quality childcare located on site
- HMC Wellness Center membership
- 401(k) plan with employer match
Employee Daycare Rates
- Infants (6 weeks to 15 months) - $133 weekly, $27 daily
- Toddlers (15 months to 2 yrs) - $126 weekly, $26 daily
- 2 years to 3 years - $119 weekly, $25 daily
- 4 years to 5 years - $112 weekly, $23 daily
Job Preview
The Physicians’ Office Receptionist ensures personal contact professionally to all patients seen at the Hopedale Medical Arts office and/or satellite offices. Provides efficient and competent patient scheduling for all physicians practicing at this office utilizing the current computer system (not present at all satellite locations). This position is primarily based in our Hopedale office, however you will assist at any office as needed, including Saturday. The shift for this part-time position is Monday, Tuesday and Thursday 8am to 5pm, the schedule is subject to change.
Responsibilities:
- Unlock office and prepare for patients.
- Answer incoming phone calls, assisting patients with scheduling needs or transferring to the appropriate department/person requested.
- Take concise, accurate messages for nursing staff and physicians.
- Greet patients; gather and update all necessary information upon arrival.
- Update schedules in the appropriate EMR.
- Schedule appointments according to individual providers’ schedules and the type of service requested.
- Maintain Medical Arts policies and procedures; update as needed.
- Refer patients in need of payment arrangements or financial assistance to the physician billing office.
- Schedule follow-up appointments as directed and provide patients with written appointment reminder cards.
- Collect necessary payment at time of service.
- Make reminder phone calls for upcoming appointments.
- Maintain schedules for consulting physicians, notifying their home office as per their individual preference.
- Complete lab requisitions and outpatient services requisitions, and direct patients to the outpatient admitting office.
- Complete end of day procedures.
- Assist with the ordering and restocking of office supplies as needed.
- Perform other related work as required or requested.
Requirements:
- High school diploma or the equivalent is required.
- Excellent customer service skills and interpersonal skills, as well as compassion and caring, are required.
- Proficiency in MS Office is required.
- Ability to multitask and remain calm under pressure is required.
- Ability and willingness to work at Medical Arts and all satellite offices (Atlanta, Delavan, Mackinaw, Manito, and Tremont) is required.
- Previous medical office experience is preferred.
- ICD-9 and medical terminology knowledge is strongly preferred.
Physical demands:
- Ability to lift and move up to 25 lbs.
- Able to communicate with peers and patients.
Salary : $23 - $27