What are the responsibilities and job description for the Residential Assessment Specialist position at Hope?
Residential Assessment Specialist - Intake and Admissions
FTE: 1.0 (40 hours per week)
On Call Component: Every third week
Req#: 1808
About Us:
The Lindner Center of Hope is a nonprofit, comprehensive mental health center and global leader offering state-of-the-science diagnosis and treatment of the most pervasive mental illnesses of our time.
- One of the first centers designed as a fully integrated system of care to address deficiencies in mental health care as identified by the Institute of Medicine.
- Innovative residential assessment, inpatient and outpatient programs in partnership with UC Health serving more than 54,660 patients from around the world.
- A leader in research and collaborations that are advancing the field and positioning Cincinnati as a national leader in mental health care.
We embrace the many talents, skills, and experiences our employees bring to Lindner Center of Hope. Everyone is encouraged to use their unique gifts to express ideas, make meaningful contributions to our programs and genuine connections with patients and family, as well as strengthen donor, referrer and community relations.
At Lindner Center of Hope, you’ll have the opportunity for a consistently rewarding career, working for an organization that shares your desire and ability to make a demonstrable difference in the lives of people living with mental illness.
Position Summary:
Provides exceptional customer service to all Lindner Center of Hope internal and external customers. This position conducts an assessment for clinical appropriateness and financial feasibility for residential services at the Lindner Center of Hope (LCOH). This position will be the initial point of contact for the patients, families, and referrers seeking care at the diagnostic and short-term residential treatment programs.
Major Duties and Responsibilities
- Provides exceptional customer services to all internal and external customers of the Lindner Center of Hope. Identifies issues of customer service and acts to resolve issues within available options.
- In-depth knowledge of programs and services offered at LCOH. Promotes programs enthusiastically, exhibiting the highest level of professionalism, confidentiality and relationship skills.
- Work with the residential program leadership to be the initial, primary point of contact for patients and families about the program, conducting an initial assessment of the patient and their clinical needs. Determines if those needs can be met at LCOH. Makes recommendations to the treatment team/physician about whether a patient should be admitted, and reviews cases with clinical team as needed.
- Talks with patients/families about the various programs available, helping them understand which program will best meet their needs. Follows up with patients and families throughout their decision making process. Coordinate program tours for patients, families, and referrers upon request.
- Present pricing information and payment expectations prior to admission. Reviews payment alternatives with patients and families prior to admission to help them determine how they can pay for these private pay services.
- Works with external referrers to facilitate admissions and cultivate referrer relationships. Maintains collaborative relationship with external resources.
- Documents all calls in EPIC. Gathers and enters patient demographic and insurance information in EPIC. Track all calls and inquiries in other tracking mechanisms. Provide regular reports on activity.
- Participate in marketing and outreach activities as requested
- Ability to assess patients for risk of aggressive/escalating behavior, and ability to effectively manage escalating behavior.
- Recommends local travel accommodations. Arranges ground transportation for patients and families in the residential programs.
- Greets new residential patients at admission. Facilitates the welcome process and collects payment
- Demonstrates flexibility in adapting to new or changing requirements.
- Participates in departmental and organizational performance improvement.
- Coordinating and developing the integrated summary within the CDA.
- May develop discharge and related clinical reports to assure integration of services and timely distribution of electronic CDAs
Position Qualifications:
- Masters of Social Work or Masters of Counseling preferred; Bachelors required with licensure in the State of Ohio.
- OR Registered Nurse with Ohio state license.
- CPR Certification
- At least 2 years of experience working with patients with psychiatric conditions.
- Strong assessment skills.
- Experience working with adult patients required.
- Experience using an electronic medical record, preferably EPIC.
- Presents self in a professional manner and effectively relates to others for varying backgrounds.
- Ability to enthusiastically follow and model the Lindner Center of HOPE mission, vision and values.
Physical Requirements:
To effectively care for patients, candidates must be able to push, pull and lift up to 25 lbs on an occasional basis, and be able to stand or walk frequently during a work shift. Must be able to see, talk, and hear coworkers, patients, and others.
Perks and Benefits
At LCOH, we are dedicated to fostering a supportive and caring environment. As part of our team, you'll have access to:
- Affordable medical, dental, and vision plans for both full-time and part-time employees
- Flexible spending and health savings accounts
- Generous paid time off that starts accruing on day one
- Opportunities for tuition reimbursement and continuous education
- An employer-matching 401(k) retirement plan to help you plan for the future
- Complimentary gym membership
- Employer-provided short and long-term disability coverage, life insurance and an Employee Assistance Program
- A community of mission-driven individuals passionate about making a difference
All candidates extended conditional offer of employment will be subject to a WebCheck (BCI & FBI Fingerprinting). Fingerprints will be submitted to the Bureau of Criminal Investigation (BCI) and the Federal Bureau of Investigation (FBI). The reports from these agencies will include criminal record information. Lindner Center of HOPE will follow the requirements for employment based on the State of Ohio Administrative Code 5122-30-31, and any other regulatory requirements regarding criminal background checks. Lindner Center of HOPE also reserves the right to obtain Consumer Reports and/or Investigative Consumer Reports as defined in the Federal Fair Credit Reporting ACT (FCRA).
Lindner Center of Hope is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.