Client Coordinator

Client Coordinator - Full Time

Springfield, IL 

Hours: 7:30am-3:30pm

JOB SUMMARY: Under the supervision of the Director of Vocational Services, is responsible for all duties related to the development, implementation, and coordination of Individual Services Plan for the clients served within the Hope Community Day Services Program (CDS).  Maintains, reviews, and evaluates pertinent program data and information relative to each client’s growth and independent development in the CDS Program.  Ensures that all program plans are being implemented correctly. Organizes staff training on program related issues. 

ESSENTIAL FUNCTIONS:               

1. Instructs Hope CDS staff in the implementation of the client’s Individual Services Plan. Functions as a leader of the client’s interdisciplinary team (IDT); is responsible for recognizing the need to call IDT meetings as well as conducting the meetings; assembles all relevant information for IDT meetings; prepares Individual Services Plan, and ensures inclusion into the client’s agency record. 
2. Coordinates, develops, implements, and maintains Individual Services Plans for each client they are assigned.  
3. Convenes the IDT to develop or revise the Individual Services Plan.
4. Assures the services specified in the plan are being provided and ensures participation by team members.
5. Identifies and addresses gaps in provision of services while monitoring the individual’s status in relation to the plan. 
6. Advocates for the client’s rights and services.
7. Communicates regularly with clients, parents, guardians, and other resource persons/consultants regarding the client’s care, issues, and program implementation.
8. Reviews each client’s progress at least monthly and revises or replaces programs as necessary. 
9. Keeps all essential paperwork up to date which includes but is not limited to the Individual Services Plan, Assessments, progress notes, data, etc. 

MARGINAL FUNCTIONS:

1. Serves as a member of pertinent meetings and attends screenings as necessary. 
2. Assists clients in transitions to other placements or outside facilities. 

WORKING CONDITIONS:    

Work is performed primarily in an indoor environment, free from extreme weather conditions. Work may be performed in the office, CDS program or classroom-type setting; works very near others, within a few feet or less; involves close contact with clients; exposure to loud sounds and high noise levels intermittently; may involve travel to placement facilities, screenings of potential clients or field trips.

PHYSICAL REQURIEMENTS:

May be subject to prolonged periods of sit-down work at a desk and working on a computer as well as prolonged periods of walking, standing, and traveling to various work sites as needed; Must be able to lift, push, pull and carry a minimum of 50 pounds at a time. This position may require the ability to bend, twist or stoop on a repetitive or continuous basis, operate various business instruments including computer, tablet, iPad, copier, or fax machine requiring manual dexterity. Data analysis may require extended levels of concentration as well as visual acuity to read paperwork and computer monitors; requires ongoing certification and administration of Safety Care and CPR practices and techniques.

KNOWLEDGE, SKILLS, AND ABILITIES:

Strong knowledge of Hope policies and procedures.

Ability to qualify as a QIDP with the Department of Human Services and maintain that qualification. 

Ability to speak and communicate clearly and lead difficult discussions.

Ability to listen to and understand information and ideas presented through spoken words and sentences.

Ability to apply general rules to specific problems to produce answers that make sense.

Ability to navigate and utilize various software systems such as Microsoft Outlook, ADP, Catalyst and Therap.

Ability to plan and manage multiple tasks to meet specific deadlines.

Ability to handle confidential information with discretion.

Ability to analyze and prepare documents, reports, and correspondence. 

Ability to exercise sound judgement in making critical decisions.

Ability to handle difficult and stressful situations with professional composure.

Ability to establish, develop and maintain cooperative relationships with co-workers, families, and staff.

Ability to work professionally with people from a wide variety of cultural and socio-economic backgrounds.

Ability to work independently with minimum supervision while prioritizing workloads to meet deadlines.

Skill in providing coaching and redirection to teams and staff.

Skill in cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.

TRAINING, ACADEMIC AND EXPERIENTIAL REQURIEMENTS:

Qualified candidates must possess a bachelor’s degree in a Human Services Field and at least one year of experience working directly with people with intellectual disabilities or other developmental disabilities; consideration may be provided to bachelor level degrees with sufficient course work (at least 30 semester hours) in human services areas.

PREFERRED QUALIFICATIONS:

A master’s degree in a Human Services related field and a minimum of 3-5 years’ experience as a QIDP or support role with children’s group homes. 
 

 Hope is an equal opportunity employer.

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