Senior Housing Specialist

Senior Housing Specialist

ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

Learn more about us @ hopesolutions.org 

TEAM SNAPSHOT

We're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients. 

We'd like to learn more about you—apply for the role! What's our team like? 

Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

Deanne—Chief Executive Officer—Resides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games.

Alex—Chief Operating Officer—Lives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time.

Christina—Chief Financial Officer—Resides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20 years in finance; enjoys traveling and family time.

Beth—Director of Clinical and Support Services—Resides with her sister and son. Licensed psychologist with 30 years working with children and families; enjoys singing, cooking, gardening, and traveling.

Bill—Vice President of Programs—Resides with his partner. Licensed Marriage and Family Therapist with 25 years’ experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation.

Cayla—Director of Evaluation & Learning —Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading.

Debbie—Director of Development & External Relations—Resides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20 years in marketing and communications.

Dominick—Director of Re-Entry Housing & Services—A fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips.

Gessika—Director of Properties & Support Services—A Bay Area native and former frontline social worker, Gessika leads housing and support programs that promote long-term stability by addressing mental health, housing access, and systemic injustice. She brings over 15 years of nonprofit leadership and clinical social work experience, with expertise in trauma-informed care, program development, and advocating for frontline staff.

Kristina—Director of Human Resources—With over 20 years of experience in HR, leadership, people management, and operations, she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie, she lives with her child and enjoys spending time with her family, cycling, hiking, and keeping life light with laughter and fun.

Mashal—Director of Housing & Support Services—Resides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' CARE Committee and board member.

Tanya—Director of Rapid Re-Housing & Navigation—Resides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15 years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball.

WHO WE ARE LOOKING FOR:

The HDAP (Housing Disability Advocacy Program) Senior Housing Specialist provides home-based management, ongoing assessment of consumer needs, and linkage to housing, medical, mental health, and recovery services for clients who are homeless, pending SSI benefits (Social Security Insurance), and receiving GA funds (General Assistance). Working collaboratively with program partners, Employment & Human Services Department, CORE Outreach Team, Contra County Health, Housing and Homeless Services, and with other community agencies, the HDAP Senior Housing Specialist provides individualized and flexible support, recognizing that the needs of each client may vary. The role of the Senior Housing Specialist is to help clients achieve self-sufficiency by assisting them with necessary resources and referrals. This includes achieving safe housing, healthy living goals, and improving financial literacy.

Initial work includes assessing the client’s needs and barriers, collaboratively creating a Housing Stability Plan, and accessing any resources needed to further the goal of becoming/remaining housed. Housing Stability Plans may include financial support for a time-limited period. All Case Management services are participant-driven and delivered with a strength-based, trauma-informed approach. Case Management services are delivered in the community and at the client's home, at the client's convenience. Services offer a flexible level of intensity as needed and provide warm hand-offs to other providers if clients need further support after becoming stably housed.

Supervisory Responsibility: None

The Senior Housing Specialist may assist the Program Manager with any or all of the following (and is expected to handle at least one bullet per subsection): 

WHAT WILL YOU DO:

Onboarding: 

• Participating in the hiring process. 
• Training staff on team-specific Standards of Practice (SOPs), documentation, and paperwork. 
• Supporting staff in using HMIS/Apricot for data entry, note-taking, and referral tracking. 
• Providing shadowing opportunities for home visits and fieldwork, and exposing new staff to assessments, intakes, resource connections, follow-ups, exits, and landlord interactions. 

Client Intakes and Assessments: 

• Training and assisting staff (both new hires and those needing guidance) with program-specific paperwork, contract liaison forms, and filing/documentation processes. 
• Maintaining relationships with contract liaisons and referral sources. Act as the point of contact in the manager's absence and participate in contract liaison meetings. 

Data and Reporting: 

• Reviewing, generating, & customizing reports in HMIS/Apricot to support your/your team’s work. 
• Monitoring program outcomes using dashboards and reports, addressing key data points such as exits, income changes, and flagged items. 
• Managing and tracking subsidy requests by preparing and submitting them to the manager and collaborating on data reviews. 
• Participating in quarterly data and finance meetings to align on reporting and outcomes. 

Managerial Support and External Representation: 

• Providing ongoing support to staff, offering guidance and feedback as needed, in small groups and/or team meetings. 
• Serving as the point of contact when the manager is unavailable, ensuring communication with the director and updating the manager upon their return. 
• Attending community and external meetings on behalf of Hope Solutions, creating agendas, hosting discussions, and taking detailed notes. 

Client Support: 

• Meet with identified clients to complete housing needs assessments and create plans for obtaining safe, sustainable housing.  
• Assist with data entry, rental subsidy, program incentive tracking for program participants, and tracking/reporting program data. 
• Assist Team members on an as-needed basis with assessing client needs and service planning.  
• Assist clients with “document readiness” (gathering and maintaining verification documents required for housing applications) 
• Research and identify housing opportunities for clients as requested or needed. 
• Assist clients in identifying and seeking desirable, appropriate housing options and mitigating screening barriers. 
• Provide applicants with housing-related resources necessary to obtain and sustain housing placement, including information regarding tenant/landlord rights and responsibilities. 
• Partner with Department staff and other community partners as needed to ensure coordination of care. 
• Transport clients to meet with prospective landlords, complete housing applications, and inspect potential units on an as-needed basis. 
• Apply knowledge of residential leases to educate clients regarding their rights and responsibilities. 

Landlord/Community Outreach and Engagement: 

• Work with community partners to assess housing barriers and the needs of clients experiencing homelessness who are eligible for services. 
• Maintain key relationships with community service providers, Probation referral sources, and Coordinated Entry programs. 
• Develop outreach and marketing strategies to identify landlords and build housing inventory. Present to interested parties: target audiences will vary but may include faith communities, rental associations, board and care facilities, elected officials, and property management companies. 
• In partnership with Hope Solutions, brokered housing and property management staff collaborate regarding shared housing resources. 
• Provide mediation and advocacy with landlords on clients’ behalf to assist with obtaining and/or maintaining housing. 
• Create and maintain consistent verbal and written communication channels between collaborating parties (i.e., tenant, landlord, referral sources, service agencies, debtors, and creditors). 

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion, and belonging.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility and authenticity backgrounds, and goals.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
• Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety.
• Establish and maintain professional boundaries in working with clients.
• Comply with all local, state, and federal regulations, policies, procedures, standards of practice, and outcome requirements of the Supportive Housing Program and Hope Solutions.
• Assist with distributing client satisfaction/feedback surveys for all clients served.
• Attend all required meetings, including but not limited to Hope Solutions staff, individual supervision, consumer case conferences, and linkage meetings with other agencies.
• Ensure timely and accurate data is entered into the (HMIS) database system.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• On-call, after-hours, and backup work for other team members may be required.
• Perform all other duties and responsibilities as assigned.

Position Qualifications:

• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental health/substance use challenges.
• BA degree in social work or related field; equivalent experience will be considered.
• Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
• Bilingual in English/Spanish preferred.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must have an operational vehicle, auto insurance, a valid California driver’s license, and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits to consumers who live in second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, copying and faxing forms and documents on a copy machine, related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.

Compensation & Benefits:

• Flexible, dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays, plus 3 floating holidays.
• Ability to accrue 2-4 weeks' vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If you're a good fit, we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Salary : $30 - $35