Application Support Specialist

Position Overview

We are seeking detail-oriented and customer-focused individuals to join our team as a Application Support Specialist. In this role, you will provide front-line support to clients by assisting with system-based travel bookings, resolving application-related issues, and ensuring all reservation details are accurate and properly documented.

This position combines customer service, technical troubleshooting, and booking coordination in a fully remote environment. No prior travel industry experience is required; training is provided.

Key Responsibilities

• Provide support for clients using travel booking platforms and approved systems
• Assist with reservations, confirmations, updates, and itinerary management
• Research and verify booking information within internal applications
• Troubleshoot basic system or booking-related issues
• Escalate complex technical concerns when necessary
• Maintain accurate client records and system documentation
• Communicate professionally via phone, email, and messaging platforms
• Participate in training and ongoing professional development
  
  
  

Qualifications

• Strong written and verbal communication skills
• Customer service and problem-solving abilities
• High attention to detail and organizational skills
• Basic technical proficiency and ability to navigate online systems
• Reliable internet access and remote work capability
• Must be at least 18 years of age
• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
• English communication proficiency
  
  
  

What We Offer

• Fully remote work environment
• Flexible scheduling options
• Training and development programs
• Incentive programs and travel-related perks
• Opportunities for career growth