Director of Billing & Revenue Administration

Company Description

Hope Neurological & Medical Services is dedicated to delivering specialized neurological care to individuals recovering from traumatic injuries, such as those resulting from auto or work-related accidents. With a focus on fostering strong patient-doctor relationships, the organization ensures a seamless and compassionate experience for those in need. Hope Neurological is a leader in providing Videonystagmography Testing (VNG), an FDA-approved diagnostic tool for identifying trauma-related symptoms. With board-certified neurologists and convenient locations, including Atlanta and nearby areas, the organization is committed to patient-centric care.

Role Description

We are looking for a detail-driven, operationally sharp Chief Revenue Officer to own the full lifecycle of revenue operations across all of our locations and entities.

This is a senior leadership position that sits at the intersection of financial administration, billing operations, and EHR systems management. You will serve as the operational backbone of our revenue cycle, ensuring claims are submitted accurately, payments are posted promptly, and every invoice is processed on time. You will work directly with providers, billing staff, and executive leadership to protect the financial health of our organization as we grow.

Qualifications

• Lead end-to-end insurance claim submission across all Hope Neurological locations, including VNG claims, surgical, and multi-state entities
• Maintain detailed revenue tracking logs by visit type and entity; monitor payment status and follow up on outstanding remittances
• Oversee billing operations, including reviewing staff work for accuracy, resolving billing errors, and communicating directly with providers on missing diagnoses
• Administer the Silicon Mesa EHR system, including managing deletion access rights and maintaining accurate payer and firm data
• Process and pay all invoices across locations via ACH, check, and online portals, managing non-autopay accounts with precision
• Handle all incoming mail and check processing, including twice-weekly post office runs, check deposits, and weekly FedEx coordination
• Participate in weekly ICS billing and reconciliation meetings; manage a high-volume email inbox of 20 to 30 communications daily

What we are looking for

• Proven experience in healthcare revenue cycle management across multiple entities or locations

• Deep knowledge of insurance billing, claims submission, and accounts payable processes

• Hands-on experience with EHR/practice management systems; Silicon Mesa familiarity a plus

• Exceptional attention to detail in high-volume, deadline-driven financial workflows

• Strong cross-functional communicator who can work effectively with clinical providers and executive leadership

• Availability for occasional evenings, weekends, and recurring local travel (post office, FedEx, bank)