What are the responsibilities and job description for the Residential Program Manager - Rockford, MI - Full Time with On Call Expectation position at Hope Network West Michigan?
Residential Program Manager | Neo Rockford | Full-Time 1st Shift and On Call
Make a real impact—help someone build independence while building a career, you’re proud of.
The Residential Program Manager provides leadership and oversight for one or more Hope Network residential homes, ensuring high-quality, person-centered services for individuals served. This role is responsible for hiring, training, coaching, and mentoring direct care staff; maintaining compliance with licensing, accreditation, and funding requirements; and creating a safe, supportive home environment that promotes independence, dignity, and individual success.
What You’ll Do
- Oversee the daily operations of one or more residential homes
- Hire, train, coach, and mentor direct care staff
- Ensure compliance with licensing, accreditation, and funding requirements
- Promote a positive home environment that supports independence and personal growth
- Build strong relationships with individuals served, families, and community partners
- Oversee medication administration, health monitoring, and quality care practices
- Support personal care and activities of daily living as needed
- Manage staffing, scheduling, and after-hours program needs
- On Call Rotation
What We’re Looking For
- Strong leadership and team development skills
- Compassionate, person-centered approach to service delivery
- Excellent communication and problem-solving abilities
- Organized and able to manage multiple priorities
- Commitment to quality care, compliance, and continuous improvement
- Ability to build trusting relationships with staff and individuals served
What You Bring
Preferred:
- Associate's Degree in a Human Services-related field
- Previous leadership experience in residential, healthcare, or human services settings
Required:
- High School Diploma or GED
- Three years of related experience if no Associate's Degree
- Valid Michigan driver's license
- Ability to work independently with flexible hours, including occasional evenings, weekends, and holidays
- Ability to participate in an on-call rotation for staffing and program emergencies
- Ability to lift up to 50 lbs.
- Ability to pass required background checks
- Ability to obtain CPR/First Aid certification
Top Benefits
- Competitive pay
- Medical, dental & vision insurance (may vary based on job status)
- Virtual Concierge Medical Services
- 403(b) retirement with company match (up to 3%)
- Generous Paid Time Off (PTO)
- Paid training career growth opportunities
- Tuition reimbursement and scholarship opportunities
- Employee Assistance Program (mental health support)
- Company-paid life insurance
Why Hope Network
Not your average job. Not your average impact.
At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.
Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.
Apply today and start making a difference.
Skills
Preferred- eCare User
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Benefits:
Vacation & Paid Time Off, Health Insurance, 401K PlanSalary : $24