What are the responsibilities and job description for the Residential Program Manager | Holt and Loretta | Full Time 1st Shift with on call position at Hope Network New Passages?
Make a real impact—help someone build independence while building a career, you’re proud of.
Responsible for the overall management of two specialized residential programs, including staff leadership, quality service delivery, regulatory compliance, budget oversight, and person-centered care. Ensures individuals served receive support aligned with their goals while meeting organizational, licensing, accreditation, and funding requirements. Promotes recovery-focused, culturally competent practices and drives performance outcomes related to quality, services, and fiscal responsibility.
What You’ll Do
- Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies, licensing requirements, accreditation standards, and funding source expectations
- Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery
- Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary
- Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs as required
- Support teams in implementing individualized service plans and delivering person-centered care
- Attend and advocate for individuals served during planning meetings and other key service discussions
- Review incident reports, implement corrective actions, and provide training to prevent reoccurrence
- Lead regular staff meetings and maintain effective communication throughout the program
- Ensure staffing levels meet program needs and create schedules that support quality care and efficient operations
- Monitor payroll, timesheets, staffing hours, and overtime utilization
- Maintain strong working relationships with families, guardians, funding sources, licensing agencies, and community partners
- Oversee program budgets, spending, and monthly financial reports to ensure fiscal responsibility
- Ensure timely completion of documentation, audits, reporting requirements, and regulatory submissions
- Promote community inclusion opportunities that support meaningful engagement and independence
- Oversee facility, vehicle, and property maintenance to ensure a safe and welcoming environment
- Support quality assurance activities, audits, inspections, and compliance initiatives
- Serve as a liaison between Hope Network and external stakeholders
- Perform other duties as assigned
What We’re Looking For
- A compassionate and proactive leader who is committed to person-centered care
- Strong leadership, coaching, and team development skills
- Excellent communication and relationship-building abilities
- Ability to manage multiple priorities while maintaining quality and compliance standards
- Strong critical thinking, problem-solving, and decision-making skills
- Experience fostering a positive and engaged team culture
- Commitment to safety, customer service, and continuous improvement
- Ability to work independently while collaborating effectively across teams
- Strong organizational and time-management skills
- Passion for helping individuals achieve their goals and participate fully in their communities
What You Bring
Preferred:
- Previous supervisory experience in residential services
- Experience working in behavioral health, mental health, rehabilitation, or human services settings
- Experience managing residential programs and regulatory compliance requirements
- Prior experience with accreditation or licensing standards
Required:
- Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field, or equivalent combination of education and experience
- Minimum four years of relevant professional experience, preferably including leadership responsibilities
- Demonstrated ability to recruit, train, coach, and supervise diverse teams
- Strong verbal and written communication skills
- Ability to manage budgets, staffing, scheduling, and operational responsibilities
- Ability to learn and utilize technology systems required for program oversight and documentation
- Valid driver's license with an acceptable driving record in accordance with Hope Network policy
- Flexibility to work occasional evenings, weekends, holidays, and on-call responsibilities as needed
- Commitment to supporting Hope Network's mission, vision, and values
Top Benefits
- Competitive pay
- Medical, dental & vision insurance (may vary based on job status)
- Virtual Concierge Medical Services
- 403(b) retirement with company match (up to 3%)
- Generous Paid Time Off (PTO)
- Paid training career growth opportunities
- Tuition reimbursement and scholarship opportunities
- Employee Assistance Program (mental health support)
- Company-paid life insurance
Why Hope Network
Not your average job. Not your average impact.
At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.
Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.
Apply today and start making a difference.