What are the responsibilities and job description for the Inside Sales Representative position at Hope Industrial Systems, Inc.?
We are seeking a high-energy individual with a positive attitude to come alongside us in serving our customers. This individual will be a self-starter, motivated, fast learner, and have good verbal and written communication skills in sales situations. Under supervision of the Sales Manager, the Inside Sales Representative is responsible for fully managing our customer relationships. He/she receives requests for quotations, orders, and lead times from customers, and makes quotations on products, writes orders, and relays pertinent order information to a very high percentage of our customers. Also, he/she coordinates with other departments in handling purchase orders and providing service to customers.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Handles incoming sales calls, places orders, and processes quotes
- Tracks outstanding sales opportunities
- Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Upholds and exhibits impeccable integrity in all interaction with both internal and external customers
- Learns about customers’ needs and communicates how our products will satisfy those needs
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- Four year college degree or equivalent work experience
- Sales/Customer Service experience a plus
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Extremely organized AND detail oriented
- Quick learner and self-starter
- Very strong customer service skills
- Ability to multi-task, organize, and prioritize work