Warm Line Intern (Volunteer)

Description

This is an unpaid, volunteer internship for individuals who have recently received their certification in Peer Support from a state approved program, and are looking to gain work experience in the behavioral health and recovery field.

This internship is for the Warm Line, a non-crisis peer support line in which individuals living in Southern Arizona may call and speak to a Peer Support Specialist.

Job Duties are as follows:

• Relates own recovery process in a positive and supportive manner through coaching, role modeling and mentoring in order to assist members in developing skills to achieve their goals.
• Provides caller with community resources in an effective manner.
• Actively listens to the members without offering advice.
• Provides information on service options at RBHA direct contracted agencies.
• Completes documentation for behavioral health record in accordance with agency and funding source requirements.
• Communicates with the supervisor or other Warm Line staff regarding difficult calls.

Requirements

• High School/GED
• At least 18 years of age
• (Required) Peer - Individuals must have first- hand knowledge of a behavioral health condition or substance abuse issue, whether or not they received treatment or medication or identify as a family member of someone in recovery.
• Recent graduate from a certified Peer Support Training in the State of Arizona.
• Strong organizational skills
• Teamplayer
• Effective oral and written communications skills
• Effective listening skills and ability to empathize with people.
• Must have reliable transportation.
• Must be willing to work evenings and weekends.