What are the responsibilities and job description for the Ryan White Part D Intensive Medical Case Manager position at Hope & Help Center of Central Florida?
Hope & Help of Central Florida | Winter Park, FL | Full-Time | Travel up to 40%
Hope & Help of Central Florida is a mission-driven nonprofit providing HIV healthcare, prevention, case management, and supportive services. Our Ryan White Part D program supports women, infants, children, and youth living with HIV through coordinated, family-centered services across Central Florida.
The Opportunity
Help women, children, adolescents, and young adults living with HIV stay connected to the care and resources they need. This role is ideal for a skilled case manager who builds trust, navigates complex systems, and follows through—especially when clients face barriers to treatment or supportive services.
What You’ll Do
Based in Winter Park, with travel up to 40% across Orange, Osceola, Seminole, Brevard, Lake, and St. Lucie counties. Occasional evening or weekend work may be needed for program activities.
Why Join Hope & Help?
Your work can make a direct difference in whether a client connects with care, keeps an appointment, or receives the support their family needs. Join a mission-focused organization where collaboration and meaningful service are central to the work.
Hope & Help of Central Florida is an Equal Opportunity Employer.
Hope & Help of Central Florida is a mission-driven nonprofit providing HIV healthcare, prevention, case management, and supportive services. Our Ryan White Part D program supports women, infants, children, and youth living with HIV through coordinated, family-centered services across Central Florida.
The Opportunity
Help women, children, adolescents, and young adults living with HIV stay connected to the care and resources they need. This role is ideal for a skilled case manager who builds trust, navigates complex systems, and follows through—especially when clients face barriers to treatment or supportive services.
What You’ll Do
- Complete comprehensive assessments of medical, psychosocial, financial, and practical needs; develop and update individualized service plans.
- Coordinate medical appointments, specialty referrals, behavioral health services, transportation, benefits, and other community resources.
- Follow up on referrals and help clients overcome barriers to access, treatment adherence, retention in care, and reengagement after missed visits.
- Support pregnant clients, mothers, children, adolescents, and young adults, including coordination of appropriate maternal and youth services and transitions in care.
- Collaborate with providers, caregivers when appropriate, community partners, and the multidisciplinary care team while protecting confidentiality.
- Maintain timely case notes, service plans, eligibility documentation, and accurate records in CAREWare and/or Provide or other approved systems.
- Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, Counseling, Criminal Justice, Public Health, Health Administration, Health Science, or a related field.
- At least six months of direct case management experience.
- Ability to assess complex needs, manage an active caseload, document services accurately, and build respectful relationships with diverse clients.
- Strong followthrough, communication, organizational skills, and a commitment to clientcentered care.
- Case management or supportive service experience in Ryan Whitefunded programs, particularly Part D.
- Knowledge of Ryan White eligibility, documentation, medical case management, and linkage or retention in HIV care.
- Experience using CAREWare and/or Provide.
- Experience serving women, pregnant clients, children, adolescents, young adults, or families affected by HIV.
Based in Winter Park, with travel up to 40% across Orange, Osceola, Seminole, Brevard, Lake, and St. Lucie counties. Occasional evening or weekend work may be needed for program activities.
Why Join Hope & Help?
Your work can make a direct difference in whether a client connects with care, keeps an appointment, or receives the support their family needs. Join a mission-focused organization where collaboration and meaningful service are central to the work.
Hope & Help of Central Florida is an Equal Opportunity Employer.