BEHAVIORAL HEALTH TECH

JOB SUMMARY

The Behavioral Health Technician (BHT) provides direct support and supervision to residents participating in Hope Haven's therapeutic community. The BHT is responsible for maintaining a safe, structured, and recovery-oriented environment through resident monitoring, behavioral observation, medication support, documentation, transportation assistance, and enforcement of program policies and procedures. The BHT serves as a key member of the treatment team by promoting resident accountability, supporting daily operations, and fostering a therapeutic atmosphere that supports recovery and personal growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Resident Support and Monitoring

• Provide supervision and support to residents in accordance with program rules and expectations.
• Monitor resident activities, behavior, and participation in program activities.
• Promote a safe, respectful, and recovery-focused environment.
• Assist residents with daily living activities and provide appropriate guidance and support.
• Observe and document resident behaviors, concerns, incidents, and progress.
• Enforce program rules and complete behavioral observations when warranted.
• Maintain professional boundaries and interactions with residents at all times.

Facility and Campus Monitoring

• Conduct routine campus monitoring by walking the entire campus at least four times per shift.
• Document observations and safety concerns on the Shift Status Report.
• Monitor resident movement throughout the facility and campus.
• Ensure residents comply with curfew, campus restrictions, and facility expectations.
• Secure facility entrances and monitor visitor access.
• Ensure no residents are present in restricted areas or unauthorized locations.
• Assist in maintaining a clean, organized, and safe environment.

Documentation and Reporting

• Complete end-of-shift reports documenting resident activities, incidents, concerns, and relevant information for incoming staff.
• Maintain accurate and timely documentation of services provided.
• Record results of drug screens, breathalyzers, room checks, and other required monitoring activities.
• Create replacement IDs for residents.
• Report resident concerns, incidents, and safety issues to supervisory staff promptly.
• Document room inspections and communicate correction needs to counselors and supervisors.

Drug Screening and Resident Accountability

• Conduct random drug screens and breathalyzer tests in accordance with agency procedures.
• Accurately document and report results.
• Support resident accountability and compliance with treatment expectations.

Transportation and Resident Services

• Provide transportation to approved meetings, appointments, and recovery-related activities as assigned.
• Assist with resident needs while maintaining program boundaries and expectations.
• Coordinate resident property, donations, and room key procedures according to agency policy.

Medication Support Duties (Med-Tech Assigned Staff)

• Observe and document resident medication administration in accordance with agency policies.
• Maintain medication records and required documentation.
• Deliver medications to residents in quarantine as directed.
• Enter newly received medications into the medication management system.
• Scan and upload prescriber orders, medical documentation, and related records into Kipu.
• Assist residents who self-administer medications with required monthly documentation.
• Assist with weekly medication audits as assigned.

Customer Service and Professional Conduct

• Answer telephones and greet visitors professionally.
• Provide courteous assistance to residents, visitors, and community partners.
• Protect resident confidentiality in accordance with HIPAA and agency policies.
• Maintain a professional appearance and demeanor.
• Work collaboratively with counselors, clinical staff, admissions staff, and administration.
• Participate in required meetings, trainings, and staff development activities.

Additional Duties

• Prepare and distribute snack bags as assigned.
• Conduct room inspections and environmental safety checks.
• Perform other duties as assigned to support program operations and resident care.

POSITION QUALIFICATIONS

• Associate or Bachelor degree in Human Services, Psychology, Social Work, Substance Use Disorders, or related field preferred.
• Minimum one (1) year experience working with individuals affected by substance use disorders, mental health disorders, homelessness, or other vulnerable populations preferred.
• Valid North Carolina Driver's License and eligibility under Hope Haven's insurance carrier.
• Ability to work evenings, weekends, holidays, and overnight shifts as assigned.
• Ability to maintain professional boundaries and exercise sound judgment.
• Knowledge of substance use disorders, recovery principles, and behavioral health services preferred.
• Basic computer proficiency and ability to document services in electronic health records.
• Strong communication, interpersonal, and organizational skills.
• Willingness and ability to provide direct support and coverage within the facility on a 24/7 basis as operational needs require.
• Ability to respond effectively in crisis situations.

 Clinical Documentation

• Complete all required clinical and operational documentation in Kipu and other agency-approved systems within established timeframes.
• Document resident interactions, behavioral observations, interventions, incidents, and significant events accurately and objectively.
• Enter drug screen and breathalyzer results into the appropriate documentation system.
• Complete behavior observations, room inspection reports, transportation logs, medication records, and shift reports as required.
• Document resident attendance, curfew violations, rule infractions, and other accountability measures according to agency procedures.
• Ensure all documentation meets agency, Medicaid, licensing, CARF, and regulatory standards.
• Communicate significant resident concerns, safety issues, and clinical observations to the treatment team through appropriate documentation and reporting channels.
• Maintain confidentiality and safeguard all resident records in accordance with HIPAA and agency policies.

Salary : $18 - $20