Medical Services Assistant

Job Summary

HOPE Clinic-Aldine Community Health Center is seeking a dependable, organized, and patient-focused Medical Services Assistant to support daily healthcare operations and help provide a welcoming experience for patients and visitors. This role assists with patient registration, appointment coordination, routine documentation, front-desk services, and general clinic support. The ideal candidate communicates professionally, pays close attention to detail, and works collaboratively with the healthcare team to help maintain efficient and organized services.

Responsibilities

• Welcome patients and visitors and provide courteous, professional assistance.
• Assist with patient check-in, registration, and check-out procedures.
• Schedule, confirm, and update patient appointments as needed.
• Answer incoming calls and direct inquiries to the appropriate team members.
• Help patients complete registration forms and routine administrative paperwork.
• Maintain accurate and organized patient records and service documents.
• Enter and update patient information in approved systems as authorized.
• Coordinate routine communication between patients, administrative staff, and healthcare professionals.
• Assist with filing, scanning, data entry, and other clerical tasks.
• Help organize appointment documentation, referrals, and follow-up information as assigned.
• Provide general information about clinic procedures and direct medical questions to qualified healthcare personnel.
• Help prepare patient service areas and routine materials for daily operations.
• Maintain clean, organized, and presentable reception and waiting areas.
• Monitor office supplies and report restocking needs to supervisors.
• Protect patient privacy and handle confidential information responsibly.
• Follow clinic policies, workplace safety standards, and infection-prevention procedures.
• Communicate patient concerns, scheduling issues, and operational needs to the appropriate staff.
• Support efficient patient flow and help the clinic team maintain timely service.
• Assist with routine opening, closing, and general clinic support duties as assigned.
• Perform other medical service and administrative support responsibilities as needed.

Qualifications

• Previous experience in a medical clinic, healthcare office, patient services, reception, or customer service is preferred but not required.
• Friendly, professional, and patient-focused attitude.
• Strong communication and interpersonal skills.
• Good organizational skills and attention to detail.
• Basic computer skills and familiarity with office software.
• Ability to manage multiple tasks in a busy healthcare environment.
• Understanding of patient confidentiality and responsible information handling.
• Ability to follow instructions, established procedures, and workplace policies.
• Strong teamwork and time-management skills.
• Ability to remain calm and courteous when assisting patients.
• Reliable attendance, punctuality, and responsible work habits.
• Willingness to learn clinic systems and medical service procedures.

Benefits

• Full-Time / Part-Time opportunities.
• Competitive compensation.
• On-the-job training and practical healthcare experience.
• Supportive and professional work environment.
• Opportunities to develop patient-service and healthcare administration skills.
• Opportunities for professional growth and advancement.
• Hands-on experience supporting community healthcare operations.

About HOPE Clinic-Aldine Community Health Center

HOPE Clinic-Aldine Community Health Center provides a community healthcare setting focused on patient services, access to care, and coordinated clinic operations. The team works together to support patients, maintain organized administrative processes, and promote a welcoming and respectful environment.

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 403(b)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person

Salary : $18 - $22