Patient Services and Outreach Manager

The Patient Services and Outreach Manager (PSOM) will be a full-time exempt employee who will be a part of the team to support Hope Cancer Resources (HCR) patient support services programs.

KEY RESPONSIBILITIES:

· Perform case management assessments and assist with appropriate resources

· Care Closet Management

o Identify items to carry, target inventory levels, managing the supply, and promote the program

o Outreach to potential sponsors of items or sections of the closet, working closely with HCR Development to coordinate gifts and donor relationships

o Work with Patient Services Admin Asst on inventory management system.

· Demonstrated commitment in the vision, mission and values of Hope Cancer Resources.

· Collaborate with Director of Operations to coordinate volunteer services as needed.

· Identify and drive efficiencies within the department.

· Have vision and identify growth opportunities within the department.

· Develop and maintain relationships with other resource partners and provide necessary referrals as needed.

· Administration of patient fuel assistance program.

· Create/process necessary Patient Services reporting.

· Serve as administrator for case management software.

· Cover Patient Services Administrative Assistant as needed.

· Other duties as assigned by supervisor.

HUMAN RESOURCES:

· Supervise Patient Services Admin Asst and Case Managers.

· Along with the Director of Social Work Services, is responsible for the recruitment, employment and release of all staff under his/her direction working in conjunction with Human Resources/VP Patient Services, including all terminations to be approved by the President/CEO.

· Ensure that all activities consistently and ethically operate within the mission and values of Hope Cancer Resources.

· Ensures regular performance management that includes feedback, formal evaluations, coaching, work direction & career development.

· Provides leadership and direction to maintain a climate that attracts, retains, motivates, inspires and empowers a diverse and strong staff team.

EDUCATION:

· B.S. or B.A. degree in case management, human services, public health or related field. Prefer a minimum of 5 years of experience.

· Case Management experience or professional equivalent

· Preferred non-profit experience

· Spanish/English bi-lingual preferred

SKILLS/QUALIFICATIONS:

· Highly organized

· Computer skills, including Microsoft Office.

· Detail oriented

· Excellent interpersonal skills.

· Ability to work well under pressure and meet deadlines.

· Ability to be empathetic with patients and their loved ones.

· Strong oral and written communications skills.

· Be able to multi-task.

· This position will handle confidential information with the utmost discretion and professionalism.

WORK ENVIRONMENT:

· The physical demands of this position include sitting, frequent computer use and occasional lifting up to 20 pounds.

· Occasional travel.

· Occasional work outside normal business hour.

Job Type: Full-time

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement

Work Location: In person