What are the responsibilities and job description for the Housing Case Manager position at Hope & Help Center of Central Florida?
Job Summary
Position delivers housing-focused case management and supportive services to eligible individuals and families living with HIV/AIDS, advancing housing stability, access to care and self-sufficiency in alignment with HOPWA grant requirements.
Job Purpose
Position helps people living with HIV/AIDS obtain and maintain safe, stable housing so that they can better engage in medical care and work toward self-sufficiency. The role exists to translate HOPWA funding and guidelines into direct, practical support for clients through assessment, housing assistance, and coordinated services. It also ensure the organization meets its contractual and compliance obligations under the HOPWA grant by providing timely, well-documented case management and housing interventions.
Essential Functions
Essential functions are the primary duties/main job responsibilities that an incumbent must be able to perform, with or without accommodation. Key accountabilities include client assessment and planning, housing services and service coordination, caseload management and client engagement, and compliance and reporting.
Job Factors
Minimum Education Level Required: Bachelor’s degree in social work, psychology, human services, public health or a closely related discipline.
Minimum Experience Level Required: Minimum two years of HIV/HOPWA-specific case management experience or three years of progressively responsible experience in housing services, case management or grant-funded program administration.
Knowledge, Skills and Abilities
Physical Demands
The physical demands described represent those that an employee must meet in order to perform the essential functions of the job. Reasonable accommodation may be made in compliance with the Americans with Disabilities Act of 1990.
Indoors in an environmentally controlled space with exposure to environmental hazards (contaminants, hazardous equipment, and infectious disease.) Occasional work outdoors exposed to elements.
Frequent performance of position duties while standing and walking and otherwise in motion.
Frequent computer use at a workstation up to two hours or more at a time.
Frequently fast-paced work with unscheduled interruptions.
Work may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet patient care demands.
Some public contact requiring business-appropriate apparel and/or occasional use of personal protective equipment.
Disclaimer
This job description is intended to describe the general functions and context of the work to be performed by position incumbents. It is not intended to be a complete representation of all duties, responsibilities, and skills required for this job classification and is subject to change at any time, with or without notice.
Position incumbents must meet occupational demands and fitness-for-duty requirements. Submissions without a cover letter will be automatically disqualified. Internal candidates will receive preferential consideration.
Position delivers housing-focused case management and supportive services to eligible individuals and families living with HIV/AIDS, advancing housing stability, access to care and self-sufficiency in alignment with HOPWA grant requirements.
Job Purpose
Position helps people living with HIV/AIDS obtain and maintain safe, stable housing so that they can better engage in medical care and work toward self-sufficiency. The role exists to translate HOPWA funding and guidelines into direct, practical support for clients through assessment, housing assistance, and coordinated services. It also ensure the organization meets its contractual and compliance obligations under the HOPWA grant by providing timely, well-documented case management and housing interventions.
Essential Functions
Essential functions are the primary duties/main job responsibilities that an incumbent must be able to perform, with or without accommodation. Key accountabilities include client assessment and planning, housing services and service coordination, caseload management and client engagement, and compliance and reporting.
Job Factors
Minimum Education Level Required: Bachelor’s degree in social work, psychology, human services, public health or a closely related discipline.
Minimum Experience Level Required: Minimum two years of HIV/HOPWA-specific case management experience or three years of progressively responsible experience in housing services, case management or grant-funded program administration.
Knowledge, Skills and Abilities
- Deep knowledge of HIV/AIDS, related stigma and psychosocial issues impacting people living with HIV/AIDS including how housing affects health outcomes.
- Demonstrated knowledge of HOPWA and HUD basics, including STRMU, TBRA, PHP, fair housing, tenant/landlord rights, confidentiality and HIPAA requirements.
- Deep connection to local housing resources, benefits systems, and communitybased medical, behavioral health and social service providers.
- Strong assessment, care planning and service coordination skills.
- Excellent time management, prioritization and problemsolving skills to manage a caseload, meet deadlines and respond to housing crises.
- Strong written and verbal communication skills with the ability to communicate effectively with all levels of the organization and adapt messaging for the appropriate audience. Bilingual preferred.
- Ability to build supportive, professional relationships while maintaining boundaries, cultural humility, and nonjudgmental, traumainformed practice.
- Ability to function in a complex team environment, collaborating effectively with multidisciplinary teams to meet needs.
- Selfdirected and selfmotivated, demonstrated ability to meet deadlines and manage competing demands efficiently and simultaneously.
- Strong documentation and data entry skills; able to navigate Microsoft Office products and EHR/HMIS or similar databases.
- Strong critical thinking and adaptability in a fastchanging, highly regulated environment.
- Ability to work independently with minimal supervision, meeting hard deadlines.
Physical Demands
The physical demands described represent those that an employee must meet in order to perform the essential functions of the job. Reasonable accommodation may be made in compliance with the Americans with Disabilities Act of 1990.
- High mobility, prolonged standing and walking, sometimes for extended periods without breaks.
- High manual dexterity and repetitive movements using hands and fingers.
- Motor vehicle and other transportation operations between campus locations, client home/community visits and to other offcampus locations and events (Travel 25%)
- Lifting items up to 30 pounds and physical exertion.
- Frequent bending, stretching, twisting and reaching.
- Access information using a computer
Indoors in an environmentally controlled space with exposure to environmental hazards (contaminants, hazardous equipment, and infectious disease.) Occasional work outdoors exposed to elements.
Frequent performance of position duties while standing and walking and otherwise in motion.
Frequent computer use at a workstation up to two hours or more at a time.
Frequently fast-paced work with unscheduled interruptions.
Work may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet patient care demands.
Some public contact requiring business-appropriate apparel and/or occasional use of personal protective equipment.
Disclaimer
This job description is intended to describe the general functions and context of the work to be performed by position incumbents. It is not intended to be a complete representation of all duties, responsibilities, and skills required for this job classification and is subject to change at any time, with or without notice.
Position incumbents must meet occupational demands and fitness-for-duty requirements. Submissions without a cover letter will be automatically disqualified. Internal candidates will receive preferential consideration.