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Family Services Advocate Mon-Fri 10a-6p

Hope and Healing Survivor Resource Center
Akron, OH Full Time
POSTED ON 4/21/2026
AVAILABLE BEFORE 6/20/2026


Position Summary

Responsible for designing, implementing, and facilitating social, cultural, recreational, and academic activities for children and their families in shelter using the Trauma Informed Care model. 

Job Description

Required Education, Experience and Qualifications

  • Degree in social work, education, or related field preferred or one year experience working with youth. 
  • Experience with trauma-informed care and curriculum development preferred. 
  • Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
  • Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).

Role and Responsibilities

Provide advocacy, crisis intervention, referrals, safety planning, and follow-ups for caregivers and children.

Conduct intakes to assess family needs, develop safety plans, and promote healthy parenting techniques.
Collaborate with caregivers’ case managers and community agencies to coordinate services.
Support families through transportation arrangements, school enrollment assistance, and shelter operations.
Facilitate caregiver/child groups and organize events such as birthday parties and baby showers.
Plan and lead activities for children and families while providing child monitoring during meetings.
Maintain documentation and prepare monthly reports per policy.
Represent the agency in community activities.
Always adheres to Service Excellence standards.

Complies with agency policies and procedures, federal and state requirements, CARF standards, and educational/certification/registry requirements. 

Performs other duties as assigned.   

Supervisory Responsibilities (if applicable for the position) – N/A

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds.
  • Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

Position Type and Expected Hours of Work

  • Full-time; 40 hours/week
  • Monday-Friday 9a-5p with weekend coverage as needed for program activities 

Additional Qualifications

  • Excellent interpersonal and communication skills, particularly with diverse populations.  
  • Computer skills including, but not limited to, Microsoft Word and Excel.


Benefits: 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

EEO

Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.


Salary : $17

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