What are the responsibilities and job description for the Shelter Victim Advocate-Evenings position at Hope Alliance?
ESSENTIAL FUNCTION: Provide individualized and trauma-informed services to adult and child survivors.
DUTIES AND RESPONSIBILITIES:
- Provide hotline, intake, crisis intervention, advocacy and case management services in-person and on the hotline, informally assessing for emotional, physical, social, and educational needs and formulating individualized service plans.
- Facilitate support, social skills, and education groups for adults and children.
- Act as a positive role model for parent-child interactions, using rewards and non-physical consequences.
- Actively seek out and liaison with relevant community agencies and resources in order to create a continuum of services that elevates the best interest of clients.
- Ensure an adequate level of housekeeping to provide a clean and safe environment for residents, reporting any needed repairs. This can also include organizing closets and pantries, sorting donations, and readying rooms for new clients.
- Assure the alarm systems are armed and working properly.
- Maintain communication with others and work to fulfill the agency’s mission, vision and philosophy. This includes attending regularly scheduled team meetings.
- Recognize personal emotions, thoughts and values and how they influence behavior, managing their effects on service provision.
- Report any incident of child or elder abuse to the appropriate Hope Alliance team member.
- Assist with the collection and maintenance of data for statistical and programming purposes.
- Assist with recruitment, training, and engagement of volunteers and interns as well as community education efforts.
- Perform other duties as assigned by Chief Client Services Officer and/or the Chief Executive Officer.