Procedure Scheduler

The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

The CORE Institute delivers integrated, comprehensive musculoskeletal and neurological care. The CORE Institute is built upon a foundation of pioneering research, academics, community service, and a passion for excellence in patient care. The organization continues to be a leader in payor-reform initiatives, and it is at the forefront of systems-based quality programs which drive value and improve the quality of patient care.

As The CORE Institute continues to grow, we are looking for a Procedure Scheduler in our Corporate Headquarters

Please see below for the functions and requirements to be a Procedure Scheduler with The CORE Institute.

ESSENTIAL FUNCTIONS:

• Schedules in office procedures within the required time as designated by the department policies and procedures.
• Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans.
• Provides ongoing communication with patient(s) regarding authorization, financial counseling and scheduling.
• Responds to patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff member.
• Ensures that cancelled appointments and related ancillary appointments are cancelled and communicated to all stakeholders.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.   
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.

The job holder must demonstrate current competencies for job position.

EDUCATION:     

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE:     

• Minimum two years’ experience in healthcare field is required with previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with strong background with computers and data entry.

KNOWLEDGE:

• Knowledge of medical terminology.
• Knowledge of scheduling and authorization processes and insurance plans.
• Federal, state and HIPAA privacy regulations.

SKILLS:

• Excellent interpersonal skills (tact, discretion and courtesy necessary to interact cordially and effectively).
• Excellent critical thinking, troubleshooting, and analytical skills.
• Demonstrates outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
• Represent the department in a professional manner related to appearance, communication and the maintenance of patient confidentiality.

ABILITIES:

• Ability to multi-task in a fast-paced environment.
• Ability to communicate effectively and compassionately with patients, co-workers, management, and providers.
• Ability to understand patient demographic information and determine insurance eligibility and authorization requirements.

ENVIRONMENTAL/WORKING CONDITIONS:

• Normal office environment. 

PHYSICAL/MENTAL DEMANDS:

• Requires sitting and standing associated with a normal office environment. Some bending and stretching required.   Manual dexterity using a computer keyboard, phone and scanner. 

ORGANIZATIONAL REQUIREMENTS:

• HOPCo Mission, Vision, and Values must be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

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