What are the responsibilities and job description for the Pre-Registration Representative position at HOPCo?
Pre-Registration Representative
Location: Aston, PA
Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder
Overview
Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Pre-Registration Representative to join our team in Aston, PA. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.
Position Summary
The Pre-Registration Representative ensures a seamless patient experience by verifying insurance eligibility and benefits, obtaining necessary authorizations and referrals, and confirming all requirements prior to appointments. This role involves frequent communication with insurance companies, use of online portals to document benefit details, and maintenance of accurate patient records. The Pre-Registration Representative also resolves discrepancies, ensures compliance with HIPAA and regulatory requirements, and provides professional, high-quality support to patients and clinic staff. This is a full time on-site role.
Key responsibilities:
- Verify patient insurance eligibility and benefits for upcoming visits, procedures, injections, and radiology services
- Obtain necessary authorizations and referrals prior to appointments
- Document verification details accurately in the EMR (Athena) and maintain up-to-date insurance records
- Resolve discrepancies and issues related to insurance coverage
- Contact insurance companies or use online portals to gather information
- Ensure compliance with HIPAA and federal, state, and local regulations
- Provide excellent customer service and maintain a positive patient experience
- Collaborate with front desk, clinical staff, and providers to support smooth patient workflow
- Perform other duties as assigned
Qualifications
Education:
- High school diploma or GED required
Licenses & Certifications:
- None required
Experience:
- Minimum 1–2 years of experience in a healthcare setting, preferably in insurance verification, front desk, or medical billing
- Familiarity with insurance terms, policies, and procedures
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Proficiency in using online insurance portals
Compensation & Benefits
- Comprehensive benefits package including medical, dental, and vision plans
- 100% employer-paid life insurance
- 401(k) with employer match
- Benefits begin the first of the month following hire date (for full-time employees)
- Generous paid sick and vacation time
- 7 paid holidays annually
- Opportunities for growth and advancement
- Employee referral reward program
About Premier Orthopaedics & Philadelphia Hand to Shoulder
Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware.
Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 150 providers across 50 locations. Facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.
Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery. With 14 convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.