What are the responsibilities and job description for the Imaging & Referral Specialist position at HOPCo?
Minimum Qualifications:
- A minimum of two years of experience in the healthcare field is required.
- Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
- Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.
Preferred Previous scheduling or referral experience is preferred.
Essential Functions
- The coordinator refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location.
- Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.
- Successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart.
- Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
- Responds to patient questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
- Communicates clinical instructions needed for appointments/procedures.
- Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
- Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
- Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
- Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
- Other duties as assigned.