What are the responsibilities and job description for the Front Office Representative position at HOPCo?
Front Office Representative
Full-Time | Jacksonville, FL – St. Augustine location
Join the #1 Orthopedic Team in Northeast Florida!
Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.
Join Our Growing Team! Southeast Orthopedic Specialists is hiring a Front Office Representative for our 207 Location. If you’re organized, personable, and passionate about delivering exceptional patient experiences, we want you on our team!
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What We Offer
Here’s a sneak peek of the awesome perks our Full-Time Team Members enjoy:
Competitive health & welfare benefits HSA
Monthly stipend for extra coverage
401(k) with company match
24/7 Employee Assistance Program
PTO, paid holidays, AND appreciation events
…plus, so much more!
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GENERAL SUMMARY
What You’ll Do
As the first point of contact for patients, you’ll keep our front office running smoothly while delivering excellent customer service. From greeting patients and managing check-in to verifying insurance, collecting payments, and scheduling appointments, you’ll play a vital role in ensuring every patient feels welcomed, informed, and cared for.
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Essential Functions
- Welcome and check in patients, notify providers of arrivals.
- Collect accurate demographics, insurance, and required authorizations/referrals.
- Handle patient payments, co-pays, and account balances; balance cash drawer daily.
- Verify insurance eligibility and benefits, escalating complex cases as needed.
- Schedule and update patient appointments, follow-ups, and referrals.
- Scan and maintain patient records and documentation in the EMR system.
- Provide clear communication to patients regarding wait times, billing, and procedures.
- Maintain confidentiality and a professional, organized front office environment.
What We’re Looking For
- High school diploma/GED required; additional healthcare/administrative training preferred.
- Minimum 1 year of patient registration/front office experience in a medical or healthcare setting.
- Knowledge of insurance rules, regulations, and medical terminology.
- Strong customer service, communication, and computer skills.
- Ability to multitask, stay organized, and remain professional under pressure.
- Bilingual (English/Spanish) strongly preferred.
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Ready to join us?
Submit you application today!
Be part of a team that values excellence, teamwork, and your career growth. Let’s make a difference—together!
** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. **