Senior Account Manager

The Senior Account Manager is a key member of the Strategic Accounts sales team and manages a roster of customers that is specific to a geographical region. This role reports to the Vice President of Strategic Accounts and is responsible for achieving sales and profitability objectives through a consultative sales approach, promoting the company’s IBC, Service, and Technology product portfolio. The Senior Account Manager will be a consummate team-player who collaborates closely with Hoover CS team members and drives a consistent focus on Customer Success.

Responsibilities

• Generate and develop new sales opportunities
• Establish and manage meaningful relationships with new and existing client base so that a deep understanding of the customer’s business is attained
• Responsible for educating and moving customers from the use of one-way, plastic IBC's to reusable IBC's
• Enhance sustainability and help customers with their SDG goals
• Develop a thorough understanding of products and services
• Participate in relevant Trade Shows or other Marketing Events
• Promote the Hoover CS brand and image
• Identify customer’s relationship with direct competitors and their strengths and weaknesses
• Learn customer’s target market, their primary competitors and most valuable customers
• Identify the concerns and challenges the customer experiences related to chemical containers, services, technology and logistics
• Utilize product, technical, operational and leadership resources as required, to develop and furnish the most valuable solution to the customer
• Conduct timely and appropriate follow-up for all customer inquiries and submitted proposals
• Close sales and achieve quarterly sales and profitability targets
• Consistently enter and update opportunities throughout the sales process in the CRM
• Be proactive in the generation, analysis and communication of all relevant marketplace intelligence to colleagues on Strategic Accounts team
• Provide management with regular reports as required
• Overnight travel estimated at 20-30% within region
  
  

Skills

• Strong passion for sustainability
• Previous chemical industry experience, preferably in the distribution space
• Superior interpersonal skills, written, verbal and listening are a must
• Manage a roster of accounts, within a given geographical region, while focusing 25% of time to new business development activities
• Excellent sales skills with a proven track record of profitable business attainment and problem-solving
• Must be a highly motivated self-starter
• Experience utilizing a CRM
• Demonstrated ability to develop and execute strategic account strategies
• Strong customer service ethic, ability to build rapport with internal and external customers
• Must be a consummate team player, with strong cross-functional communication and leadership skills
• Attention to detail and demonstrated ability to problem solve
• Ability to maintain a high level of initiative and enthusiasm while ensuring a professional and courteous demeanor
  
  

Qualifications

• Bachelors-Degree or comparable work experience
• 6 years sales experience