Vice President of Service Center Operations

Join Our Award-Winning Team as the Vice President of Service Center Operations!

Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions again in 2025, for the third consecutive year!

Are you a visionary leader with a passion for fostering growth and excellence? Do you have a track record of inspiring teams, achieving ambitious goals, and delivering outstanding results? If you’re ready to make a meaningful impact on our members' lives and our community, we’d love to meet you!

What We Offer:

• Competitive Salary: $63,851 - $95,777 per year, commensurate with experience.

• Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, and more.

• Impactful Work: Ensure sound portfolio performance while safeguarding members and the Credit Union.

• Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth.

• Growth Opportunities: Advance your career within a dynamic and rewarding industry.

• A Rewarding Career: Make a difference in the lives of members and the communities we serve.

Opportunity Overview:

As the Vice President of Service Center Operations, you’ll lead and inspire our team in our Paoli, Indiana Service Center driving strategic initiatives, optimizing branch efficiency, and cultivating a culture of exceptional service. In this pivotal role, you will be at the forefront of our mission to deliver outstanding financial services while making a positive difference in the communities we serve.

What You’ll Do:

• Lead Branch Operations: Oversee day-to-day operations and ensure profitability while maintaining high standards of service and efficiency.
• Drive Growth: Identify market needs, develop innovative solutions, and expand our services to meet those needs and increase market share.
• Develop Talent: Mentor and inspire team members, helping them reach their highest potential and achieve our business objectives.
• Enhance Member Experience: Serve as a trusted advisor, deepen relationships with members, generate new memberships, and focus on delivering exceptional service.
• Optimize Resources: Manage branch resources effectively to enhance performance and achieve operational goals.
• Foster Collaboration: Work closely with other business units to align strategies, share insights, and drive collective success.
• Lead by Example: Ensure that all branch activities comply with regulations and internal policies and identify areas for improvement.
• Champion Community Engagement: Actively participate in community activities and initiatives to strengthen our local presence and impact.

What We’re Looking For:

• Education & Experience: A 2–4-year degree in Business or a related field, with 3-5 years of management experience in a retail or financial services setting. Lending experience is a must.
• Expertise: Strong understanding of financial products, services, and market trends. Proficiency in software systems related to Core, Lending, Budget, and Compliance.
• Skills: Excellent communication, sales, and service skills with a proven ability to lead, resolve conflicts, and drive results.
• Judgment & Problem-Solving: The ability to analyze complex situations, apply sound principles, and develop effective solutions.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.

If you’re a driven leader ready to make a meaningful impact and contribute to our continued success and growth, we invite you to apply!

PM19

Compensation details: 63851-95777 Hourly Wage