What are the responsibilities and job description for the Member Advisor position at Hoosier Hills Credit Union?
Join Our Award-Winning Team as a Member Advisor at our Mitchell Service Center!
Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions again in 2025, for the third consecutive year!
Do you have a strong grasp of retail and Credit Union products and services, along with a proven track record of sales and service excellence? Are you ready to be the key player in delivering outstanding member service? Are you skilled at providing personalized advice and connecting members with the right products and services?
If you’re ready to make a meaningful impact in our members' lives and our community, we’d love to meet you!
What We Offer
As a Member Advisor (MA) at Hoosier Hills Credit Union (HHCU), you'll be the cornerstone of our commitment to delivering exceptional member service. Your role is pivotal in establishing and nurturing relationships with members, ensuring they receive personalized advice, and connecting them with products and services tailored to their financial goals. You will handle transactions, provide account services, and offer guidance on a range of financial needs while striving to exceed member expectations.
What You’ll Do
Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.
Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions again in 2025, for the third consecutive year!
Do you have a strong grasp of retail and Credit Union products and services, along with a proven track record of sales and service excellence? Are you ready to be the key player in delivering outstanding member service? Are you skilled at providing personalized advice and connecting members with the right products and services?
If you’re ready to make a meaningful impact in our members' lives and our community, we’d love to meet you!
What We Offer
- Competitive Salary: $19.62 - $29.43, commensurate with experience.
- Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more.
- A Rewarding Career: Be part of a team that’s dedicated to making a difference in the lives of our members and the community.
As a Member Advisor (MA) at Hoosier Hills Credit Union (HHCU), you'll be the cornerstone of our commitment to delivering exceptional member service. Your role is pivotal in establishing and nurturing relationships with members, ensuring they receive personalized advice, and connecting them with products and services tailored to their financial goals. You will handle transactions, provide account services, and offer guidance on a range of financial needs while striving to exceed member expectations.
What You’ll Do
- Deliver Exceptional Service: Conduct transactions, from teller functions to loan processing, with precision and efficiency.
- Provide Financial Guidance: Offer insightful budget counseling and financial advice tailored to individual member needs.
- Ensure Compliance: Follow procedures for daily operations and stay updated with regulatory requirements.
- Build Trusted Relationships: Act as a reliable resource, resolving issues from start to finish with professionalism and care.
- Achieve Sales Goals: Proactively engage in referral and cross-selling opportunities to meet and exceed sales and service targets.
- Exceed Expectations: Deliver service aligned with HHCU’s Service Promises, prioritizing member interests.
- Foster Positive Interactions: Build rapport with friendly and informative communication to understand and meet member needs.
- Enhance Member Satisfaction: Resolve discrepancies. Proactively address requests and ensure exceptional service, boosting overall member satisfaction.
- Collaborate and Contribute: Communicate effectively with your team, share important updates, and support branch events and community outreach.
- Maximize Member Value: Utilize your knowledge of HHCU products to create meaningful value for members and align with our organizational goals.
- Grow and Learn: Engage in continuous learning and self-improvement to drive personal and team development.
- Educational Background: High school diploma or equivalent required.
- Relevant Experience: 1-2 years in a retail or customer service role in the financial industry with cash handling and clerical experience.
- Expert Knowledge: Strong grasp of retail and Credit Union products and services, with a proven track record in sales and service excellence.
- Lending Knowledge: Loan training and an understanding of lending principles are preferred.
- Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful.
- Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through.
- Analytical and Judicious: Ability to analyze data and make informed decisions in various situations.
- Relationship Builder: Skill in maintaining positive relationships with management, peers, and vendors.
Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.
Salary : $20 - $29