What are the responsibilities and job description for the Member Experience Representative position at Hoop Lab?
Job Overview
At Hoop Lab, we are dedicated to building community, confidence, and character through basketball.
We believe greatness is built through deliberate practice and a commitment to excellence —and that starts with an exceptional member experience. We're looking for someone to help be the heartbeat of our community, leading communications across all touchpoints and creating meaningful connections that turn prospects into passionate members.
If you're a people person who thrives on building relationships, loves organizing community events, and wants to help grow a basketball community where families and kids can thrive, we'd love to hear from you!
Why Work With Us
Make a Real Impact You'll shape first impressions, build lasting relationships with members and families, and create the welcoming environment that makes our community special.
Flexible Schedule With classes and operations 7 days a week across multiple locations, we'll work together to create a schedule that fits your life. This role is hybrid and can be a mix of in-person.
Competitive Compensation Starting at $20–$25 per hour, with growth opportunities (including full-time role potential) as you expand your role and impact.
Lead Community Initiatives From organizing member events to building local partnerships, you'll have the creative freedom to bring people together and strengthen our presence in the community.
Work with Great People You'll collaborate with experienced coaches from the NBA and other prestigious organizations, plus a supportive team that values creativity and initiative.
What We're Looking For
Communication Excellence You're comfortable and confident communicating across email, text, phone, and in-person interactions, adapting your style to connect with diverse audiences.
Sales & Conversion Skills You know how to listen to prospects' needs, highlight what makes Hoop Lab special, and guide them confidently toward membership.
Community Builder You're energized by planning events, forging local partnerships, and finding creative ways to bring people together.
High Energy & Positive Attitude You bring enthusiasm that's contagious and create an environment where families feel welcomed and valued.
Organized & Proactive You can juggle multiple priorities, follow up consistently, and take ownership of initiatives from concept to completion.
People-Focused You genuinely enjoy working with families, understand the needs of parents and young athletes, and build trust easily.
Interested? We'd love to hear from you! Tell us what excites you about building community and creating exceptional member experiences.
Job Type: Part-time
Pay: $24.43 - $29.42 per hour
Expected hours: 20 per week
Benefits:
- Flexible schedule
Work Location: Hybrid remote in Commack, New York
Salary : $20 - $25