What are the responsibilities and job description for the General Manager position at Hooky Entertainment?
Position Summary
The General Manager is responsible for leading the daily operations, team performance, guest experience, and financial execution of an upscale speakeasy concept in Nashville Yards. This role creates a warm, elevated hospitality experience while maintaining strong standards for service, compliance, safety, labor, and profitability.
The General Manager reports to the Senior Director of Operations and directly leads the hourly team, including the Bar Lead, bartenders, barbacks, servers, and hosts.
Key Responsibilities
The Company is an equal opportunity employer and provides equal employment opportunities to all applicants and employees in accordance with applicable federal, state, and local laws.
This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change based on business needs.
The General Manager is responsible for leading the daily operations, team performance, guest experience, and financial execution of an upscale speakeasy concept in Nashville Yards. This role creates a warm, elevated hospitality experience while maintaining strong standards for service, compliance, safety, labor, and profitability.
The General Manager reports to the Senior Director of Operations and directly leads the hourly team, including the Bar Lead, bartenders, barbacks, servers, and hosts.
Key Responsibilities
- Lead daily venue operations from pre-shift setup through closing procedures.
- Create a polished, guest-first service culture that reflects the speakeasy concept and brand standards.
- Hire, train, schedule, coach, and develop hourly team members.
- Lead pre-shift meetings and provide real-time coaching during service.
- Manage guest flow, service pacing, reservations, seating, and overall room experience.
- Partner with the Bar Lead to ensure cocktail quality, bar readiness, prep, cleanliness, and service consistency.
- Monitor labor, staffing levels, sales performance, controllable costs, comps, voids, and inventory-related expenses.
- Ensure accurate timekeeping, scheduling, tip-pool administration, cash handling, POS closeout, and daily reporting.
- Maintain compliance with company policies, wage and hour expectations, responsible alcohol service, and Tennessee alcohol-service requirements.
- Ensure proper incident reporting, safety practices, guest recovery, and escalation when needed.
- Communicate regularly with the Senior Director of Operations regarding business performance, staffing, service issues, and operational needs.
- 3-5 years of hospitality management experience in a bar, restaurant, lounge, hotel, entertainment, private club, or upscale guest-service environment.
- Experience leading hourly teams, including hiring, training, coaching, scheduling, and performance management.
- Strong understanding of bar operations, guest service, labor management, cash handling, and service recovery.
- Ability to work late nights, weekends, holidays, and a flexible schedule.
- Strong communication, organization, judgment, and leadership skills.
- Must meet all legal requirements for employment and alcohol-service oversight in Tennessee.
- Prior opening experience in a bar, restaurant, lounge, or entertainment venue.
- Experience in an upscale cocktail bar, speakeasy, hotel bar, or nightlife environment.
- Experience with POS systems, scheduling, payroll/timekeeping, inventory controls, and tip-pool administration.
- Knowledge of Tennessee alcohol-service expectations and responsible beverage service practices.
- Strong Nashville hospitality network.
- Ability to stand and walk for extended periods
- Work in a fast-paced environment
- Lift up to 25-50 pounds as needed
- Work around alcohol, food, cleaning products, sound, lighting, and guest traffic
- Competitive Pay and Growth
- 401(k) Retirement Plan
- Medical, Dental, and Vision
- Team Member Perks - discounts on Movies, Attractions, and F&B!
The Company is an equal opportunity employer and provides equal employment opportunities to all applicants and employees in accordance with applicable federal, state, and local laws.
This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change based on business needs.