Account Coordinator

“We’re a get-sh*t-done work horse agency. We’re not sitting around wasting a bunch of their (client) money and time on fluff.” - Tim Brown, CEO

Does that resonate with you? This may be the place for you.

What we’re looking for:

• First foremost: Someone passionate about client success, digital marketing, and building longterm relationships
• 2 years of professional experience, ideally with 1 of those years in a marketing environment
• Bachelor’s degree in marketing, business, or a related field (or equivalent experience/strong business acumen)
• “Executive presence” and the ability to thrive in a highly client-facing role
• Comfortable working a 45 - 50 hour work week
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• A basic understanding of SEO, PPC, and digital marketing concepts is highly preferred
• A customer-focused mindset with a desire to build meaningful relationships
• Proficiency in Google Workspace and tools such as Agency Analytics, CallRail, or Ahrefs is a bonus
• Comfortability consistently upselling
• Agency experience and experience working with contractors is a plus
• Winning energy can have fun under pressure
• Passionate about our Core Values:

💥 SCRAPPY: We’re always looking for more efficient ways to do things. We do more with less, and we turn constraints into inspiration. We love to say “Just f-ing Google it”!

👑 EXTREME OWNERSHIP: We take more accountability responsibility than is necessary or comfortable. We make decisions with an owner’s mindset.

🤩 FUN UNDER PRESSURE: When challenges arise, we stay positive and use them as learning experiences.

What you’ll be doing:

• Meeting Preparation: Support Account Managers in prepping for client calls, including reviewing analytics dashboards, verifying KPIs, and summarizing progress
• Onboarding Assistance: Help facilitate the new client onboarding process, ensuring a smooth transition from sales to recurring services
• Client Communication: Serve as the day-to-day point of contact for assigned clients, addressing questions and concerns with professionalism
• Reporting Support: Assist in preparing and delivering monthly SEO PPC performance reports, ensuring all data is accurate and insights are actionable
• Project Coordination: Collaborate with internal teams to ensure deliverables align with client goals and timelines
• Retention Efforts: Build trust with clients by understanding their goals and helping identify opportunities for additional Hook services

The Account Coordinator will work closely with the Account Managers, helping to manage client communication, assist with reporting, and ensure seamless project execution. The base salary for this role is $40,000 annually plus commission (after 1 year of employment). We are in the office 3 days a week and work from home on Wednesdays Fridays, however new hires are required to work in-office 5 days a week for their first month while they integrate into the team. We have a 30-day probationary period in place with all roles.

*This is a hybrid role, requiring at least 3 days in the office after the initial probationary period. If you are not able to work in our North Loop Minneapolis office, please do not apply. *

Ready to do this? Here’s our hiring process:

1. Click the link below send in your resume

2. Phone screen

3. Two in-person interviews

5. If it’s a good fit on both ends, we’ll send you an offer

6. Come work with the coolest 35-person team in the Twin Cities⚡️

Core Values

👑 Extreme Ownership: Take more responsibility & accountability than is necessary

🤩 Fun Under Pressure: When challenges come up, we stay positive and use them as learning experiences

💥 Scrappy: Grit. Just f’ing Google it! Ask for forgiveness, not permission.

Benefits & Perks

😍 A culture of encouraging each other

👩🏽 Health, Dental Vision insurance and FSA

💰 401k Company Matching

🏥 We cover a portion of health insurance premiums

🧠 We contribute $ towards mental health counseling

🏠 Hybrid work model with 2 days a week remote

📚 We pay for at least one course per quarter

💎 Clear goals supportive accountability to meet them

🧀 Culture things like Cheese Club, DEI Committee social events

🏋🏻 Professional Development Opportunities

🏝 Unlimited Paid Time Off

💪🏽 Lifetime Fitness Discount

🗣 Keynote speakers on personal professional development topics

♻️ Bi-Weekly 1on1’s with leader

⚡️ 90-Day check-ins with company owners

☕️ Coffee, snacks, beer, wine, etc. kept in stock

🍾 Champagne pops for website launches celebrations

Hook Agency is committed to diverse hiring and building a team that represents a wide spectrum of backgrounds, perspectives, and skills. If you’ve been underestimated before or don’t have a traditional resume or background, but know you’d crush this role, please apply.

💜 🤎 🧡 💛