Scheduling Coordinator, Grimes

HOODZ is one of the largest kitchen exhaust cleaning companies in Iowa and is on a mission to be the largest and best by hiring amazing people and having the latest tools and technology.

As Scheduling Coordinator, you are responsible for all aspects of building a multi-crew schedule including working with customers through phone calls and emails. You will play an integral part in the overall success of the company by determining the best scheduling and routing for our technicians. You will build and keep current customer profiles in addition to other administrative tasks. This job is not remote and will require 40 hours a week in the office, Monday- Friday.

You Should Apply If:

• You have excellent communication skills
• You have an attention to detail
• You're organized and self-aware
• You take pride in a job well done
• You're a self-starter who takes action
• You're a team player and willing to get the job done
• You're comfortable and eager to make phone calls
• You're a problem solver that seeks solutions

You Should Not Apply If:

• You're not comfortable communicating with customers over the phone
• Systems, software, and computers scare you
• You're not likely to follow what you were taught and apply it with gusto
• You don't like challenges
• You make excuses

The Job:

• Responsible for all aspects of building out and confirming jobs for multiple crews
• Building out technician schedules from the exiting job list
• Balancing job due dates with crew financial goals and job locations
• Calling customers to schedule and confirm jobs
• Diligently sending schedule confirmation emails to customers
• Updating customer contact, access, invoicing, and ownership information
• Building out technician work orders with an attention to details and clear instructions
• Answering customer calls with clear and concise communication
• Clearly explaining service and product options to customers
• Responding to customer inquiry and scheduling emails
• Being the first point of contact for new customers, gathering all needed information and scheduling estimates
• Rapport building with coworkers and customers is an essential part of this role
• Maintaining a clean desk and working environment

Requirements:

Required Skills/Abilities:

• Be nice! I know, we shouldn't have to say that, but we mean it
• Excellent written and verbal communications skills, problem solving skills, and interpersonal skills
• A self-starter attitude and ability to work independently and with a team
• High comfort level with being on the phone a majority of the day
• Focused on getting details right the first time
• Being able to adapt to changes quickly and efficiently
• Valid driver's license for at least 3 years with a clean driving record
• Pre-employment drug test and criminal background check required
• Professional appearance
• Current eligibility to legally work in the United States

Preferred Skills/Abilities:

• Previous phone related customer service experience
• Building out service industry schedules
• Experience working in restaurants or other commercial kitchens
• Working in an office environment

Education and Experience:

• Strong knowledge of computer systems and software
• Knowledge of Microsoft Office and Google Workspace
• Multi-tasking through system applications and accessing multiple tabs
• GED/High School Diploma

Compensation:

• Between $15 and $20 per hour based on experience

Benefits and other stuff:

• Weekly Pay
• Holiday Pay
• Paid Time Off
• Simple IRA
• Internal Promotion Opportunities
• Company Swag

HOODZ of Central Iowa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.