Admissions Assistant

Admissions Assistant

Hood River Post Acute | Hood River, Oregon

Company Overview

Hood River Post Acute is a skilled nursing and rehabilitation facility dedicated to providing exceptional short-term rehabilitation and long-term care. Our mission is to cultivate an environment where residents want to live and employees want to work.

We take pride in creating a welcoming, supportive environment where residents and their families feel valued, informed, and confident in the care they receive.

Job Summary

Hood River Post Acute is seeking a motivated, organized, and compassionate Admissions Assistant to join our team!

This position plays an important role in creating a positive first impression for residents and families while helping ensure a smooth transition into our facility. The Admissions Assistant will support the admissions process, coordinate room readiness, prepare welcome materials, provide facility tours, and assist with insurance communications to help residents continue receiving the skilled nursing and rehabilitation services they need.

The ideal candidate is detail-oriented, personable, proactive, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities

Admissions Coordination

• Prepare, organize, and complete admissions paperwork with incoming residents and their representatives.
• Ensure required admissions documents are accurate, complete, and properly maintained.
• Communicate with residents, families, and facility departments to coordinate smooth admissions.
• Assist with scheduling and coordinating new resident arrivals.

Room Readiness & Resident Welcome

• Coordinate with nursing, housekeeping, maintenance, and other departments to ensure rooms are clean, prepared, and ready before each admission.
• Prepare and assemble resident welcome packets, including important facility information and resources.
• Help create a welcoming and positive experience for new residents and their families.
• Identify and communicate any concerns that may impact a resident's admission experience.

Facility Tours & Customer Service

• Conduct professional, informative, and welcoming tours for prospective residents and families.
• Answer general questions about facility services, accommodations, and the admissions process.
• Build positive relationships with residents, families, hospital discharge planners, and referral sources.
• Represent Hood River Post Acute with professionalism, compassion, and enthusiasm.

Insurance Coordination & Clinical Updates

• Assist with obtaining and organizing clinical documentation needed for insurance authorizations and continued skilled nursing coverage.
• Submit timely clinical updates and supporting documentation to insurance companies in accordance with payer requirements.
• Track insurance authorization dates, review deadlines, and requests for additional clinical information.
• Work closely with nursing, therapy, social services, and other clinical team members to gather necessary documentation.
• Follow up with insurance companies regarding authorization status and requests for additional information.
• Help prevent avoidable interruptions in authorized skilled care by ensuring required updates are submitted accurately and on time.
• Communicate authorization concerns, denials, or upcoming deadlines to the appropriate team members for timely follow-up.

Administrative Support

• Maintain organized and accurate admissions and insurance-related records.
• Assist with phone calls, emails, and other administrative responsibilities.
• Maintain resident confidentiality and comply with HIPAA and facility policies.
• Support the admissions team with additional duties as needed.

Qualifications & Skills

• Strong organizational skills and attention to detail.
• Excellent communication, customer service, and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Comfortable communicating with residents, families, healthcare professionals, and insurance representatives.
• Proficiency with Microsoft Office and general computer applications.
• Experience in healthcare, skilled nursing, admissions, or medical office administration preferred.
• Familiarity with electronic medical records, such as PointClickCare, preferred.
• Knowledge of Medicare, Medicaid, managed care insurance, and prior authorization processes is a plus.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• A positive attitude and genuine passion for helping others.

What We're Looking For

We are looking for someone who understands that admissions are more than paperwork. For many residents and families, entering a skilled nursing facility can be an overwhelming experience. Our Admissions Assistant will help make that transition easier by ensuring residents feel welcomed, rooms are ready, questions are answered, and the administrative details of their care are handled with accuracy and compassion.

If you are organized, enjoy working with people, and want to make a meaningful difference in the lives of others, we encourage you to apply!

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $24