What are the responsibilities and job description for the Public Service Clerk position at Hood River County Library District?
Serves patrons of all ages through multiple service points including public service desks, bookmobile, library programs, and various communication channels. The Public Service Clerk advances the library's mission by providing welcoming, inclusive services that support patron growth, promote literacy and learning, and foster a lifelong appreciation for libraries.
- Provides friendly, professional patron assistance, offering information about library services, policies, and procedures
- Resolves patron concerns effectively to ensure positive experiences
- Performs accurate circulation duties, including checking materials in and out
- Manages patron records, including new registrations and updates
- Processes payments for fees according to library policies
- Maintains organization of library materials through proper shelving and arrangement
- Offers basic technology support, including computer and printer assistance
- Guides patrons in using the online catalog and electronic resources
- Handles library card applications and maintains accurate records
- Manages phone and email communications, including answering calls, routing, and message-taking
- Ensures public areas remain clean, tidy, and welcoming
- Demonstrates flexibility by taking on additional tasks as needed to support library operations
Minimum qualifications
- High school diploma or equivalent.
- Two years experience working in customer service.
Desired experience, education, and skills
- Associate's degree from an accredited institution or equivalent.
- Experience with organizations serving underserved populations.
- Experience working at school or public libraries.
Pay: $17.55 - $18.26 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18 - $18