What are the responsibilities and job description for the Technical Service Representative position at Hood Industries, Inc.?
Founded in 1899, Hood Distribution is a leading wholesale distributor of hardwood lumber, plywood, composite panels, wood finishes, stains, and other specialty building products. With twenty-three locations across the Eastern U.S. We proudly serve retail lumberyards, cabinet shops, millwork houses, furniture manufacturers, and construction professionals. Our customers rely on us to help them transform raw materials into something exceptional.
We are seeking a motivated and high-performing Technical Service Representative to join our Millersburg, OH team. The successful Technical Service Representative responds to customer concerns related to the application and performance of various coatings technology, with an emphasis on wood coatings in the furniture, millwork, store fixture and custom cabinetry industry.
Key Responsibilities
Hood Industries offers a competitive salary and an excellent benefits package including medical, employee assistance program, dental, vision, cancer, life, 401k, flexible spending account, and LTD, available first of the month following completion of one month of continuous full-time employment.
Hood Industries requires that applicants provide authorization and consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.
An Equal Opportunity Employer
We are seeking a motivated and high-performing Technical Service Representative to join our Millersburg, OH team. The successful Technical Service Representative responds to customer concerns related to the application and performance of various coatings technology, with an emphasis on wood coatings in the furniture, millwork, store fixture and custom cabinetry industry.
Key Responsibilities
- Work alongside Sales team members to help manage accounts, with a primary focus on technical issues and developing key relationships.
- Instruct customers on how to properly handle and apply various coatings products.
- Develop a deep understanding of customer needs and report back to sales and management to help create a plan to fulfill them.
- Provide sales leads to Sales team.
- Serve as customer's primary technical contact for any product related problems or issues within the assigned territory.
- Follow up with customers on outstanding issues, complaints, demos, etc.
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans and monthly and annual territory analysis.
- Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommend changes in products, service and policy by evaluating results and competitive developments.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
- Bachelor's degree in Business or related field preferred; or 1-3 years of Wood Coatings Product knowledge.
- Solid knowledge of coatings application.
- Hands-on experience with spray equipment setup, use, and repair.
- Excellent communication, presentation, and relationship-building skills.
- Strong organizational, planning, and analytical abilities.
- Ability to set up and repair spray equipment.
- Must hold a valid driver's license, have a clean driving record, and reliable transportation.
- Competitive salary.
- Opportunity to represent a well-established, growing market leader.
- Supportive team environment with strong vendor relationships.
- Professional development and training opportunities.
Hood Industries offers a competitive salary and an excellent benefits package including medical, employee assistance program, dental, vision, cancer, life, 401k, flexible spending account, and LTD, available first of the month following completion of one month of continuous full-time employment.
Hood Industries requires that applicants provide authorization and consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.
An Equal Opportunity Employer
