Customer Service - Manufacturing Inside Sales

Hood Container Corporation is a family-owned, mill-to-market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation while operating as a boutique business and building close relationships with our customers.

Our Mission: Through our unwavering commitment to safety, innovation, and sustainability, we passionately deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders.

Our Vision: A unified culture that creates innovative customer solutions.

What We’re Searching For

Position: Customer Service Representative

The Customer Service Representative is responsible for receiving, entering, and verifying orders in the computer system, assisting external and internal customers, and maintaining positive working relationships.

Responsibilities And Duties

• Maintain Customer Accounts
• Take customer orders either directly from customers or from sales representatives.
• Use software to provide order estimates, enter orders, maintain order back log, and customer product inventory.
• Handle customer/salesmen inquiries, questions, and complaints; provide timely follow-up.
• Maintain positive customer, vendor, and coworker relationships.
• Assist all departments in the successful completion of customer orders.
• Use Microsoft Office products such as Word, Excel, and Outlook to communicate order status, relay messages, etc.
• Sales order entry
• Expediting orders
• Maintain inventory levels; minimum and maximums
• Problem solve; customers issues and internal issues
• Order process review
• Administration functions; e-mail, letters, etc.
• Credit verification when prompted by the system
• Detail oriented, ability to multi-task
• Assist with shipping issues
• Must develop an understanding of our manufacturing processes and machine limitations
• Other tasks assigned.
  
  

Qualifications

• High school or equivalent
• Customer Service: 3 years
• Demonstrated organizational, time management and prioritization skills
• Ability to communicate effectively both written and verbally
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
• Dependable, honest, and hard-working approach
• Manufacturing experience highly preferred.
• Excellent phone etiquette and courtesy, professional communication and customer relationship/service.