Account Executive - Sales Service Rep - Corrugated Packaging

Sales Service Representative – Corrugated Packaging

The Sales Service Representative (SSR) serves as a key liaison between customers, sales, and production teams to ensure accurate and timely order processing, exceptional service delivery, and strong customer relationships. This role supports the sales organization by managing day-to-day customer needs, coordinating order fulfillment, and providing proactive communication to deliver an outstanding customer experience.

Key Responsibilities

• Serve as the primary internal contact for assigned customer accounts.
• Process customer orders accurately through the ERP system, verifying pricing, specifications, and delivery dates in partnership with customer service.
• Communicate order status, changes, and delivery schedules to customers and internal departments.
• Coordinate with production scheduling, shipping, and design teams to ensure timely fulfillment of orders.
• Prepare and maintain sales reports, order tracking logs, and customer documentation as needed.
• Support sales team with quotes, sample requests, customer inquiries, and prospect research.
• Manage complaint resolution, credits, and returns in coordination with the quality and production teams.
• Monitor inventory levels and collaborate with planning teams to manage repeat or blanket orders.
• Identify opportunities to improve customer satisfaction, efficiency, and profitability.
• Participate in continuous improvement initiatives related to order flow, customer communication, and data accuracy.

Qualifications

• Associate’s or Bachelor’s degree in Business, Supply Chain, or related field preferred.
• 2 years of customer service or inside sales experience in manufacturing, packaging, or corrugated industry strongly preferred.
• Knowledge of corrugated packaging terminology, converting processes, and design specifications a plus.
• Strong computer skills, including proficiency with ERP (e.g. Amtech) and Microsoft Office applications (Excel, Outlook, Word).
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Team-oriented mindset with a commitment to customer satisfaction and operational excellence.
• Ability & interest to grow into an outside / new business sales role

Hood Container Corporation offers competitive sales compensation through a base salary based on revenue generation with ability to earn commissions on boxes, sheets, distributors, and brokers.  To continue to motivate & recognize Account Executives, the Sales Commission Plan offers supplemental commission on new accounts! Additional perks: Vehicle Reimbursement Program, Travel & Expense Account, and Phone Allowance.

Eligible for remote work for those in a 3-4 hour commuting distance of Chicago, IL. 

Target Base Salary: $65,000 - $75,000 plus this eligible for commission & full benefits package; see details on Hood Container Benefits at www.hoodcontainer.com/benefits.